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Helpdesk Manager - St. Albans, United Kingdom - Smart 10 ltd

Smart 10 ltd

Verified Company

St. Albans, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Helpdesk Manager

Salary:
Up to £36,500 pa

Location:
St Albans

Contract:
Permanent

Hours:
Monday to Friday - 40 hours per week

COMPANY PROFILE

Our well-established client who are in the construction industry and looking for an experienced and enthusiastic Helpdesk Manager to join their dynamic and growing team in St Albans.

SKILLS REQUIRED

Proven experience in a similar role
FM helpdesk experience is essential
Experience managing a team
Ability to prioritise workload

RESPONSIBILITIES

Manage the day to day running of the helpdesk and ensure that it runs efficiently.
Run reports to monitor whether helpdesk operators are reaching KPI's.
Monitor the inbox daily to ensure planning is done efficiently by each operator.
First point of contact for any queries the helpdesk might have.
Attend client meetings.
Check status of job progress and update database.
Generate quotes.
Liaise with subcontractors and chase them for paperwork.
Arrange cover on helpdesk during staff absences.
Monitor annual leave request from the team and carry out appraisals.

COMPANY BENEFITS

20 days holiday + bank holidays
Free parking onsite
Casual office attire
Company pension scheme

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors.

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