Performance Support Manager - Doncaster, United Kingdom - DB Cargo UK Limited

DB Cargo UK Limited
DB Cargo UK Limited
Verified Company
Doncaster, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Performance Support Manager


Location:
Doncaster


Salary:
Competitive, depending on experience


Job type:
Full Time


The role:


We are currently looking for a Performance Support Manager to join our Performance Team in the Production department here at DB Cargo UK.

The role will target the mitigation and prevention of train delays to reduce the company's financial exposure to theNetwork Rail Performance Regime.

The role will also consist of travelling to our different Yards and Terminals throughout the UK to conduct performance reviews to limit the source of delays.

The role offers a hybrid and flexible working basis from home and from our headquarters in Doncaster.


Key Responsibilities and Accountabilities:


_What you will be doing?_


Identify root cause issues that lead to TRUST DA costs associated with DBC UK services on the rail network updating and maintaining information on the Performance Support Tool to support the Performance Team disputes to Network Rail.


Liaise locally with front line staff at DBC UK and customer terminals/yards to conduct detailed investigations into performance failures that lead to Right Time Departure (RTD) not being met.

Collaborate with DBC UK Service Delivery Managers to produce and maintain localised performance KPI's.


Develop relationships and work locally with customers to review Method of Working in yards and terminals that put DBC UK services at risk of RTD failure.

Produce detailed RTD performance reports to aid the Performance Manager with Access Rights Applications to Network Rail.


Aid in the review, investigation and challenging of TRUST DA incidents associated with DBC UK services at times of significant disruption ensuring DBC UK maximises its revenue potential.

Work closely with DBC UK Maintenance to understand key issues that lead to locomotive/wagon reliability and availability failures.

Represent DBC UK on Network Rail local performance forums.


_What are we looking for?_

Benefits:


  • A competitive salary.
  • 25 days annual leave plus bank holidays.
  • Hybrid working.
  • Employee Assistance Programme.
  • A competitive pension.
  • Free onsite parking.
  • Access to our employee benefits portal.
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