IT Support Technician Apprentice - Rotherwas, United Kingdom - QA Ltd
Description
Employer description:
Border Office Supplies & Systems offers a broad range of office products designed to meet the needs of today's changing workplace.
Overview:
You will have the opportunity to gain valuable skills and experience as you complete a IT Azure Cloud Support Specialist - Level 3 Apprenticeship.
We are looking technical assistant engineer to join a team of 1st and 2nd line support team engineers, helping customers with escalated technical queries.
Duties:
- Provide firstline technical assistance for computer hardware and software. Resolve issues for staff via phone, in person, or online.
- Log issues and requests and escalate to the appropriate 2nd or 3rd line teams and external providers as necessary.
- Work with 3rd parties to resolve issues
- Resolve technical issues in a timely manner using available resources
- Perform hardware and software installations, configurations and updates as needed.
- Assist the IT Team in all matters relating to IT service desk operations and adhere to all internal Standards
- Create and maintain troubleshooting documentation.
- Provide introductory training for staff on equipment and software.
- Support staff with the use of IT, including remote support and assisting with training where appropriate.
- Install and maintain computer hardware, software clients, laptops, audio/visual equipment and peripherals.
- Assist with the expansion and maintenance of the physical global and cloud network infrastructure including switches, cabling, Virtual Servers, and wireless network equipment.
- Office 365 administration such as Exchange, Azure AD and SharePoint.
- Support staff with the setup and preparation of IT equipment.
- Report any detected breach of policy to the IT Management Team.
- Assist in the collation and provision of reports, project plans, training documentation and other papers as required by IT Manager.
What we are looking for:
Desirable skills:
- Communication
- Passion for IT
- Problem solving skills
Entry requirements:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Find out more here:
Benefits:
- Strong team dynamic that promotes an energetic and productive environment
- Regular pay reviews
Future prospects:
Upon successful completion of the apprenticeship, there is a high chance of securing a full
- time position with the Company, with further learning opportunities considered.
Important Information:
QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
More jobs from QA Ltd
-
Marketing Apprentice
London, United Kingdom - 3 days ago
-
Marketing Apprentice
Oswestry, United Kingdom - 3 days ago
-
Administration Apprentice
Dalkeith, United Kingdom - 16 hours ago
-
Digital Support Apprentice
Scotland, United Kingdom - 2 days ago
-
IT Technical Support Apprentice
Oldham, United Kingdom - 3 days ago
-
IT Technical Apprentice
Milton Keynes, United Kingdom - 1 week ago