Digital Product Specialist - Port Talbot, United Kingdom - Swansea Bay University Health Board

Swansea Bay University Health Board

Verified Company

Port Talbot, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Swansea Bay University Health Board are looking for a highly motivated individual to become a product expert and provide technical support for the Operating Theatre System (TOMS) and the Pre-Operative Assessment System (EPOA).

As well as providing day to day support, the post holder will also be required to lead on the deployment of new releases, including organising training, testing and sign off of the release on behalf of the health board, as well as promoting the use of TOMS and EPOA across the health board.

Part of the role will also involve supporting project management activities required for new functionality required in these systems, understanding requirements and working with Clinical staff, Administrators, Developers and Project Teams to get the new functionality delivered.

This role is on a 2 year fixed term basis

The post holder will:

Lead on the system configuration to enable use by the service(s).

Take a lead role in the documentation of product requirements and user designs to reflect business needs

Manage implementations, including the development of project plans, risk registers and regular update reports

Lead on the development of communications, training and testing plans

Actively promote the product's benefits and implementation plans

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.

There are also apprenticeships, work placements and volunteering roles available.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.

To provide technical advice and information (in some cases complex technical issues, such as integration requirements) on all areas appertaining to the product.

Communicate and engage with users on understanding requirements and workflow processes to design, develop and implement the product.

Informing the development process of the product's design to reflect user requirements and workflow.

Assess and describe the business benefits of the product ensuring that requirement specifications for the product are in line with the business needs of the Health Board.

Actively promote the product's benefits and implementation plan.

Develop business plans related to the development of the product and its growth potential.

Become the Health Board lead on the product and work closely with other product specialists to ensure links between other products and systems are made.

Maintain a good technical understanding of the product as well as a range of other associated systems that may have an effect on the product.

Ensure that the specification of the product is in line with the business needs of the organisation.

Provide support, guidance and training for project teams and staff within sites throughout the project lifecycle, using agreed project documentation.

Responsible for the management and coordination of any product system downtime across the Health Board.

To ensure software releases are properly scheduled and are completed on time, and that work complies with the agreed quality standards.

Assess the impact and implications of any implementation incidents and events, and to report as appropriate.

Responsible for the effective use of the product, providing user support and offer expert system advice to a range of individuals and groups.

To communicate complex issues to a range of technical and non-technical staff and to provide product development advice and guidance.

Responsible for providing expert system administration and to ensure that at appropriate milestones this is effectively handed over to the Implementation and Support Manager

These duties include:
o Assist in resolving day to day system issues arising from service desk incidents. o Resolving more complex issues directly related to the product. o Manually resolving inconsistencies if required. o Identifying and troubleshooting system bugs and errors.

Maintenance of user accounts including the set-up of new users and deletion of users.

Reviewing and updating system documentation as appropriate including Standard Operating Procedures (SOP) & Systems Security Policy (SSP) in conjunction with the Trust's IT System Management Team.

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