Client Success Lead - London, United Kingdom - MediaMath

Description

About Us
MediaMath is the leading technology pioneer on a mission to make advertising better. We deliver outstanding results through powerful ad tech, partnership and a curiosity for what's next.

We help more than 3,500 advertisers solve complex marketing problems so they can deepen their customer relationships across screens and around the world.

Key Responsibilities

MediaMath seeks a thoughtful, high-impact, Client Success Lead with exceptional analytical, communication, program management, and client management skills to join our Client Success (CS) team They diagnose and coordinate with necessary MediaMath resources to achieve the client's goals.

In partnership with the Director Client Success, the Client Services Manager contributes to the execution of programmatic campaigns and the evolution of strategic/technical roadmaps for high-value clients.

You must possess the ability to develop and deepen relationships with both operational and executive-level contacts.


You will:

• Manage internal revenue expectations from your book of business
• Grow the utilisation and value that MediaMath provides clients.
• Support Country Manager in owning and developing strong relationships with the client and key stakeholders at all levels
• Project manage client onboarding and implementation process including product, channel and partner activation, campaign launches, SDGs, and adhoc projects
• Serve as the main point of contact for delivery and activation questions from the client and issue resolution as needed. (i.e. communication and expectation setting, raising tickets)
• Understand and communicate relevant new products, features, and capabilities as they become available and ensure successful deployment and activation with your clients

You have:

• Either:
• 23 years' experience working within advertising technology within a client service, account management, or trading/campaign management team
• Or:
• 35 years experience with performance or biddable media buying at a media agency
• Experience managing enterpriselevel clients, dealing with key stakeholders, and focused on account retention and growth

• Strong analytical skills

• Must be comfortable with MS Excel, data analysis, and internet technologies
• Fluency in French & English

You are:

• All about attention to details
• Able to selfmanage and juggle multiple priorities
• An excellent communicator ability to distil key ideas for a nonmathematical audience
• Comfortable working in a fastpaced, fun, and entrepreneurial environment
• Collaborative and teamfocused

Why We Work at MediaMath
We are restless innovators, smart, passionate and kind.

At the heart of our culture are three values that provide a framework for how we approach our work and the world:
Win Together, Do Good Better and Obsess Over Growth. These values inform how we energise one another and engage with our clients. They get us amped to come to work.

Founded in 2007 as a pioneer in "programmatic" advertising, MediaMath is recognised as a Leader in the Gartner 2020 Magic Quadrant for Ad Tech and has won Best Account Support by a Technology Company for two years in a row in the AdExchanger Awards.

• MediaMath is committed to equal employment opportunity. It is a fundamental principle at MediaMath not to discriminate against employees or applicants for employment on any legallyrecognised basis including, but not limited to: age, race, creed, colour, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related_ medical condition, and other protected characteristic as established by law._