Service Team Leader - Upper Heyford, United Kingdom - EAV

Description

Who are EAV?

Electric Assisted Vehicles Ltd (EAV) is a sustainable, zero-emissions vehicle manufacturer and technology innovation company based in Upper Heyford, Oxfordshire with people and the future at the heart of everything we do.

EAV is committed to a mission of holistic sustainability and business growth through environmental awareness and creative innovation.

Our industrious community of talent believe that we're designing and building a better future for everyone through our collective Transport Futures Vision, a vision which is powered by our people.

We want to make a difference and are looking for enthusiastic individuals who share this vision to join our fast-growing team.

Service Team Leader

The Role

Experienced team leader and skilled technician working in aftersales to support customers and the servicing, maintenance and repair of EAV cargo bikes.

• Responsible for line management of the technicians within the service department including work allocation, resource allocation, job cards etc.
• Training of staff on processes creating training matrix for the department
• Management of process adherence & continuous improvement & implementation
• Managing parts stock across several areas within the service department including the implementation of Kanban systems and ordering processes involving procurement
• Responsible for technician Health, Safety & welfare
• Drive department KPIs, monitoring performance and pushing recommendations for improvement
• To manage, coordinate and support the technical service team including arranging annual goals and objectives and establishing 121 reviews
• To manage the manufacturing of subassemblies for service and parts
• To understand and balance the current deck of bikes/customers needing repairs, maintenance or service
• Support customers offsite when needed
• To coordinate the service technicians in being able to complete any work on EAV vehicles to a high/excellent standard with good attention to detail and quality in mind
• Supports service modifications/strategies to service vehicles
• Collect data and research gathering from customers to help develop future vehicles and products
• Support the R & D team in development of new innovations and ideas
• Ensuring the whole team adopts and adheres to company 5S methodology
• Approve engineering releases from a service perspective
• To support the development and implementation of a MIS or other automated system
• To proactively feedback from customers/owners into the business

The Person

• Ability to work individually and as part of a team
• Be selfmotivated, proactive, and able to take initiative to complete tasks
• Experienced team leader
• Must be able to prioritise and have confidence in managing customers facetoface when needed
• Automotive experience is preferable
• Mechanical experience is essential
• Must have a Quality mindset and approach
• Reporting into the Head of Aftersales

The Detail

• Permanent/full time position
• CPD programme for all employees
• Real potential for progression and career development
• Regular performance reviews
• On the job training
• Free lunch provided on site
• Use of gym equipment on site
• Regular team activities

Job Types:
Full-time, Permanent


Salary:
From £41,000.00 per year


Benefits:

• Casual dress
• Company events
• Discounted or free food
• Gym membership
• Onsite parking
• Referral programme

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Upper Heyford, Oxfordshire: reliably commute or plan to relocate before starting work (required)

Experience:

• Mechanic: 4 years (required)
• Leadership: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Willingness to travel:

• 25% (preferred)

Work Location:
One location