Facilities Helpdesk Administrator - Chatham, United Kingdom - Eco Mechanical Services Ltd

Description

Job description
Ecomec specialise in the design, installation, and service of all types of Heating, Ventilation and Air Conditioning systems.

We are a growing business and therefore we are seeking a Helpdesk Administrator / Co-Ordinator, to join our busy Customer Services Team.

The Role:

This is an entry level position and would suit someone looking to start their career or with a small amount of admin/transferable experience.

Logging customer calls & job requests via telephone & portal;
Ensure jobs are logged accurately & escalated in a timely manner to achieve SLA's;
Maintaining & Updating simPRO system (training will be provided);
Liaising with Engineers, Contract team, Subcontractors and Customers on job status;
Manage fluctuating workloads in Shared Outlook mailbox;
Promptly investigate customer queries & provide feedback;
Monitor and manage outstanding job sheets and produce backlog reports to ensure the CAFM system is up to date at all times

Close PPM jobs;
Raise supplier and sub-contractor purchase orders;
General Administration duties.


Ideal Requirements:

Excellent Customer Service & communication skills (Verbal & Written English essential)

Ability to prioritise & multi task whilst working under pressure

Flexible Team player approach with a "can do" attitude at all times

Proficient with MS Office & experience with simPRO would be advantageous although full training is given


Due to this being an entry level role, the person, their qualities and their ambition/drive to succeed will be the most important aspect.

Due to the nature of the role remote working is not available and this role will be based full time from our office in Chatham, Kent.

Interviews will be starting w.c 20 March with a aim to have this role filled as soon as possible.

Salary:
£18,000.00-£19,000.00 per year


Benefits:

• Casual dress
• Free parking
• Onsite parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Chatham: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

- admin/transferable: 1 year (preferred)


Work Location:
One location