Administrator - Oxford, United Kingdom - Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust

Verified Company

Oxford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Crisis Assessment and Response (CARe) service is a community based service providing short term care to people across Oxfordshire and we are looking to recruit an Administrator to join our team.

We are seeking an individual who is proactive and committed to work as part of a team and on their own.

You will be part of a small team of Administrators providing administration support to the services Team Managers, Assessors, Coordinators, Coordinator Supports and Patient Support Workers.

We have two bases - Unipart House Business Centre and the Horton General Hospital.

We are looking to recruit someone who will be predominately based at our Unipart House Business Centre base, but with the flexibility of being able to work from our Horton General Hospital when required.

To be responsible for the coordination and delivery of an effective and efficient administrative service.
To create, develop and implement robust administrative processes for all aspects of the service.
To regularly monitor the effectiveness of administrative process to seek opportunities to make improvements.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.

Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Specific Responsibilities

Communication:

To provide an effective first point of contact for enquiries and information for the service.
Exercise judgement when dealing with patient/carer enquiries, analyse and resolve problems where appropriate or refer on to the Assessor.
Provide information regarding referrals and patient visits to patients/carers and staff, taking account of any potential communication differences.
Exchange confidential, sensitive or contentious information with patients/carers and staff, which requires persuasive skills where agreement and cooperation is required. To be responsible for the distribution of information to staff as appropriate.
To be aware of the procedure for handling complaints and signposting patients/carers appropriately.

Planning and Organisational Skills:

Manage and maintain patient information on the waiting list.
Update pickup and discharge dates on the daily activity planner.
Manage and process patient referrals received in the team inbox.
To act on own initiative and be able to prioritise own workload whilst adhering to deadlines, referring to manager if necessary.
To be responsible for the team diary including making appointments, coordinating meetings etc. as required for the smooth running of the service.
To provide administrative and secretarial support for correspondence, preparing agendas, minutes and circulation of papers as well as typing reports, and ad hoc presentations plus any general admin including filing.
Provide information and advice to patients and relatives (nonclinical advice).
To be responsible for the timely collation and monitoring of data such as clinical activity and clinical incident reports.

Service and Personal Development:

To work with staff to implement nonclinical policies within team.
To develop and implement administrative processes across the service and actively promote cross site links.
Adhere to policies (Trust and Departmental) in own role.
Participate actively in supervision and appropriate training to ensure continuous professional development.
Identify training needs and facilitate learning of self.
Adhere to new policies and procedures operationally for the Service e.g. new data collection system, new payroll and annual leave system.

Information and Resource Management:

Manage existing IT systems (e.g. EPR, CM2000, PAS) and software including installing any other appropriate software and to be point of contact for any problem solving where appropriate.
Manage new developments as they arise, using external support as necessary.
To design and produce Microsoft Excel spread sheets, including charts and graphs as necessary to present statistics, data and information.
To ensure all information is stored and used within the requirements of the Data Protection Act and maintain confidentiality at all times.
Develop and maintain Server space on the shared drive and maintain appropriate computer data for the service. Manage the shared drive folders ensuring a sensible and easy use system of electronic filing.
To be responsible for preparing orders for