Bgsc Service Management - Knutsford, United Kingdom - Barclays

Barclays
Barclays
Verified Company
Knutsford, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Senior Service Delivery Manager, BGSC UK Branch

Knutsford


As a Barclays Senior Service Delivery Manager, Barclays Global Services Centre (BGSC) UK Branch, you will be supporting designing & refresh of operating model, roadmap & approach, governance strategy and continuous process improvement for Service Management framework.

You will support defining the MI and reporting mechanism which is required to support BGSC ExCo to give a view around service performance and deliver a robust Service performance review mechanism to derive continuous improvement opportunities to enable service improvement.


Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us.

We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.


What will you be doing?

  • Acting as BGSC representative in the UK to make decisions and represent BGSC within BX
  • Overseeing IGAs/ SLAs for BGSC services to and from BX, BUK & BI
  • Being the point of contact in relation to services from BGSC, critically evaluating all proposals
  • Assisting the Head of BGSC UK Branch in developing strategic initiatives
  • Supporting the engagement with BX Management office in the UK and global service recipients

What we're looking for:


  • Broad awareness of the BGSC business
  • Broad Understanding of Barclays processes
  • Excellent Stakeholder management skills
  • Advanced knowledge of Microsoft office tools, especially PowerPoint

Skills that will help you in the role:

  • Proven understanding of the legal construct for BGSC and BX
  • Broad understanding of the relevant risks, policies and standards particularly iOS, OCIR and Appointed Representative
  • Excellent interpersonal, leadership, networking and influencing skills
  • Proven ability to manage conflict and be receptive to challenges

Where will you be working?
You will be based in Radbroke, Knutsford.

The Barclays Technology Campus just outside Manchester is our tech command Centre and a vital strategic powerhouse behind our global operations.

The campus is set in a 64acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play.

We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.

LI-Remote #LI-Hybrid

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