Customer Service Desk Advisor - Aylesbury, United Kingdom - Sky Personnel Ltd

Sky Personnel Ltd

Verified Company

Aylesbury, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Customer Service Desk Advisor | Aylesbury | £26K Per Annum | Hybrid

Our client is looking for a friendly Customer Service Desk Advisor to join their company based in Aylesbury on a permanent basis.

If you are looking to work for a fast growing, friendly company then look no further.

Our client offer a flexible work life balance with a couple of days working from home once you have passed probation.

General Responsibilities

Enquiries/complaints, dealing with clients with empathy and understanding priority is to ensure all incoming calls are answered
Ensure 'ServiceInbox' is actioned promptly with customers called back same day
Checking previous job notes and outstanding quotes to obtain a full understanding of the clients requirements
Ordering and distributing parts to engineers
Raise Purchase Orders and Process Invoices
Reschedule incomplete Repairs and PPM's and return visits promptly
Ensure Key Account portals are updated as required.
Dealing with customer complaints and escalating when necessary
Update Paid Maintenance Contracts checking and updating customer contact details
Update Warranty Contract checking and updating customer contact details
Collate engineer's hours
Report accurate KPIs
Update expired Warranties and Maintenance contracts

Hours:
Monday - Thursday 9-5:30 or 8:30 - 5 & Friday - 4pm Finish

Please respond to this job advert if you think you would be suitable or contact Sally Madden at Sky Personnel.