Sales Support Coordinator - Birmingham, United Kingdom - IMI

IMI
IMI
Verified Company
Birmingham, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

IMI plc

IMI plc is at the forefront of delivering motion and fluid control technologies that create a more sustainable world, improving the quality of life for our customers and communities and ultimately delivering our purpose of Breakthrough Engineering for a Better World.


Comprising of three specialist divisions:

IMI Precision Engineering, IMI Critical Engineering, and IMI Hydronic Engineering, each is focused on collaborating with our customers to develop innovative solutions that solve their challenges and push the boundaries in our industry.

Our one big team work fairly and effectively but most importantly together to ensure we maintain the foundations that have enabled IMI's success through its 150-year heritage.


IMI Critical Engineering - Divisional Overview

IMI Truflo Marine - Business Unit Overview
Business is profitable, with a full order book and primed for significant growth.

  • Revenue: c£45m
  • Employees: c220

Inclusion & Diversity at IMI Truflo Marine


In an ever-changing world where boundaries are pushed and questions asked about what constitutes 'the social norm', businesses are a powerful platform for social change.

Truflo Marine employees are integral in supporting business growth and innovation.

We firmly believe that a workplace that reflects the diverse communities and stakeholders we serve; and embodies a culture where everyone feels valued, heard and welcome is critical in creating a sustainable future.


Flexible Working at IMI Truflo Marine


At Truflo Marine we are committed to creating an environment where employees can thrive personally and professionally, whilst managing the demands of modern life.


The Company recognises that flexible working can improve employee motivation, performance and productivity, and is committed to allowing flexible working arrangements provided that the needs and objectives of both the business and employee can be met.

The Company also recognises that homeworking working arrangements are a key enabler in creating an engaged, collaborative, and diverse workforce.

We support homeworking arrangements as long as we can maintain an effective business operation and as long as the individual role permits it.


Role Overview


The Sales Support Administrator will be responsible for supporting the Internal Sales Team with a set of key customers, managing internal and external contacts to provide quotations, load and progress orders and ensure that customers are always fully updated.


Reporting to the Internal Sales Supervisor, the Sales Support Administrator will take responsibility for ensuring that all administrative tasks are kept up to date and all records within the Sales Team are accurate and easily accessible.


This role is of key importance to IMI Truflo Marine and requires a customer centric, sales driven individual who has significant experience of working within a sales/customer service environment within a manufacturing environment.


The Sales Support Administrator will be an ambassador and role model for IMI Truflo Marine and will act with integrity and in accordance with company policies at all times.


Key Responsibilities

  • Drive all sales bookings through the Q2O tracker.
  • Provide daily updates from companywide departments.
  • Produce monthly KPIs to monitor departmental adherence.
  • Continuously improve the process, adapting to business requirements.
  • Prioritise loading of RFQs and customer orders onto EFACs.
  • Support Sales Team with pricing and processing of RFQs.
  • Process Order acknowledgements for the Sales department.
  • Manage customer expectations through all applicable stages of the sales cycle.
  • Maintain accurate records of all quotations and orders.
  • Maintain accurate records and provide updates for Sales Engineering tickets.
  • Submit QASOR/SOQRs to helpdesk for approval.
  • Maintain accurate records of all customer communications.
  • Update internal databases with account information.
  • Resolve customer queries in a timely manner.
  • Ensure response to the customer is accurate and timely.
  • Assist in customer escalations as per escalation policy.
  • Communicate customer feedback to Account Coordinators/Managers
  • Updates and distribution of daily booking figures
  • Manage and distribute all Inbound Sales Enquiries/Sales Inbox. Process enquiries where applicable.
  • Maintain accurate records within Commshare.
  • Maintain accurate records within File Director.
  • General office responsibilities including but not limited to Scanning, Filing, Lunch requests etc.
  • Attendance at all applicable meetings
  • Participate in crossfunctional teams to aid with problem solving and internal development.
  • Participate in companywide projects.
  • To carry out any other duties appropriate to this post, as necessary or as required.

Qualifications and Experience

  • Proven success within a sales and customer focussed environment with a good understanding of operations within a manufacturing environment
  • Graduate or e
More jobs from IMI
See all jobs of IMI