IT Service Delivery Lead - Fleet, United Kingdom - Spectrum IT

Spectrum IT

Verified Company

Fleet, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Service Delivery Lead

£65,000 - £80,000 + bonus + remote working + benefits

Hybrid Working - 2-3 days per week in Fleet, Hampshire

Key Responsibilities

Develop, mentor, and support service delivery team. Mentor IT support engineers through career growth and improvement in service delivery
Define and deliver the strategy, approach, and execution for Service Delivery function identifying opportunities for business process improvement.
Collaborate closely with key stakeholders across all areas to resolve incidents quickly and
Maintain and enhance Incident Management process in line with best practices and governance.
Continually evaluate and identify opportunities to positively impact process improvement through automation. Driving IT automation processes where possible
Manage and drive improvement to the service delivery team through reporting of performance objectives and deliverables.
Conduct regular supplier assessments to ensure performance is within SLA's.

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Key Skills

A5+ years' experience in Service Delivery leadership role, leading a team of 4+ Analysts.
Experience working in ITIL and ISO27001/90021 environments.
Passion for customer Service and best practice
Knowledge in Microsoft cloud environments including automation such as Power Apps
Expertise and experience to nurture and coach existing IT support
Significant IT Service Desk experience, familiar with ITSM/ITIL practices
Excellent communication skills both written and