Customer Service Co-ordinator - Burton-on-Trent, United Kingdom - Shorterm Group

Shorterm Group

Verified Company

Burton-on-Trent, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job title:
Customer Service Co-ordinator (Administrator).

Job location:
Burton upon Trent.

Shifts:
days only.

Hours per week: 37 hours per week.
Hours: 8am to 4.30pm, 8am to 1pm on a Friday.

Payrate:
£25,000 per annum.

Duration:
Permanent

Start date:
immediate

Client Overview:
Leading manufacturer and front line supplier of powertrain products based in Burton. Areas of expertise include Engine Overhaul, final Drive Overhaul and locomotive refurbishment.

Job overview:

Direct liaison with external & SISCO customers providing efficient responses and recording information
Lead order book reviews with customers
Support the Business Manager's with delivery information on key customers
Own customer OTD for all customers
Attend the daily order book meeting, being the voice of the customer
Provide feedback on delivery failures to the customer
Provide root cause analysis on customer OTD failure
Create, maintain and publish Performance Dashboard's on agreed customers
Liaise with the customer for rescheduling order
Understand capacity constraints for new customer orders
Work closely with Production Planning, Material Planning and Operations to ensure information is robust and commitments are achieved
Attend Project Reviews
Understand the expectations and requirements of the key customers
Provide concise and quality, technical and cost information on M&D inspection reports for customers and ensure reports are issued in a timely manor
Attend reviews with the key customers
Ensure all sales administration processes are executed and compliant with internal procedures, FMS and Internal Control, minimising exposure and risk
Assist and cover the Sales Order Administrator to ensure all orders and acknowledgements are processed in a timely manor