Customer Service Executive - Newcastle upon Tyne, United Kingdom - Telex UK

Description

• Record information on our CRM and maintain accurate records
• Manage and protect all customer information, this includes sensitive information in accordance with the relevant legislation.
• Think on your feet and provide innovative solutions to our customers' requests
• Liaise with Energy Suppliers to ensure a prompt resolution of customer queries
• Work closely with other departments to ensure all aspects of the customers' requirements are met

• Experience of working in a Customer Service role within an Energy Supplier or Consultancy
• A passion for excellent customer service
• The ability to communicate effectively with a range of Stakeholders and Customers
• Analytical skills enabling you to identify root causes and proactively resolve issues
• A confident, resilient and articulate nature
• Be able to work well both on your own and as part of a dedicated team
• Ability to plan and organize time and tasks effectively.
• Adaptable to change

• Company events
• Company pension
• Free parking
• Onsite parking

• Day shift
• Monday to Friday
• No weekends

• Bonus scheme

• Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)

• GCSE or equivalent (preferred)