Support & Ops Specialist, Amazon Freight Eu - Coalville, United Kingdom - Amazon UK Services Ltd.

Amazon UK Services Ltd.
Amazon UK Services Ltd.
Verified Company
Coalville, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Advanced proficiency in both written and verbal in English (Minimum B2 Common European Framework of Reference, CEFR)

  • Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
  • Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
  • Relevant experience in analysing data and creating reports for leadership Advanced proficiency in both written and verbal in English (Minimum B2 Common European Framework of Reference, CEFR)
Providing excellent service every time is part of our mission to become the world's most customer-centric company.

As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the UK network with technical skills, process improvement initiatives and customer escalations.

Key job responsibilities
Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions
Communicate with customers using verbal and written communication methods, ensuring accuracy and concision.
Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience
Be aware of and adhere to applicable company policies when dealing with customer interactions
Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery
Maintain knowledge of resources and operational procedures
Collaborate with team members to strive for continuous improvement
Work independently on projects or tasks to identify and resolve issues

A day in the life

A Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery.

A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.

About the team

Coalville, LEC, GBR

  • Relevant experience of process improvement techniques including but not limited to kaizen, gemba, process mapping and Aces certification.
  • Relevant experience in a logístical working environment
  • Proficiency in verbal and written German
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