Admin Assistant - Plymouth, United Kingdom - University Hospitals Plymouth NHS Trust

University Hospitals Plymouth NHS Trust
University Hospitals Plymouth NHS Trust
Verified Company
Plymouth, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Clerical Officer / Appointment booking


A Clerical officer / appointment booking clerk is required for Planned care assessment unit, the post holder will provide admin support to the clinical staff within the Pre-Operative Assessment Unit and book follow up appointments.

The post holder will also assist with clinical enquiries, filing and other associated administrative tasks.

To book follow-up appointments for planned care assessment.


To provide a clerical service to the patients attending the Planned Care Assessment Unit and for members of staff working within the Planned Care Assessment Unit.


To work in collaboration with staff in other areas of the directorate and Trust to facilitate a streamline service for the patient.


Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.
COMMUNICATIONS & WORKING RELATIONSHIPS

  • Patients, relatives and visitors
  • Planned Care Assessment nursing and clerical teams
  • Directorate Support Manager
  • Planned Care Assessment Supervisor
  • Medical secretaries
  • Medical staff
  • Surgical wards

OTHER
Physical Effort

There will be a combination of sitting, standing and walking.

Post-holder will frequently be required to lift piles of notes for short periods of time and to transport notes to and from other parts of the hospital using a trolley.

Post-holder may be required to sit in a confined working space using a VDU.

Mental Effort


A frequent requirement for concentration - there are frequent predictable interruptions when dealing with patients/relatives at the reception desk and retrieving/altering information on the VDU, and responding to patient and staff demands as required.

PRIMARY DUTIES & AREAS OF RESPONSIBILITY

  • Be familiar with and adhere to PHNT policies and procedures with particular regard to patient confidentiality, Health and Safety and Administrative Guidance Notes.
  • Ensuring that patients' medical records are fully and accurately prepared in accordance with the needs of the clinical, nursing and management staff.
  • To ensure that patients receive timely and accurate written and verbal communication regarding the planned care assessment service and associated services.
  • To establish and maintain effective channels of communication with other departments.
  • To receive and depart all patients attending the clinic and check details on iPM.
  • To book patients' appointments into preassessment, anaesthetic and exercise testing clinics.
  • Be responsible for placing patients onto the inpatient/day case waiting list using accurate coding following preoperative assessment
  • Booking preassessment appointments for patients at the request of surgical specialties, rearranging appointments if required and taking appropriate action if patients do not attend their appointments
  • Take appropriate action in response to telephone calls from patients, GPs and other agencies using initiative, within Trust guidelines
  • To perform any other duties, in any area of the Unit, deemed necessary by the Administration Managers (Intensive Care and Planned Care Assessment), to include cover for sickness and annual leave.
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