Van Rental Advisor - Dalkeith, United Kingdom - W and J Short

Description

Job Title:
Van Rental Advisor


Reports To:
General Manager


Location:
Dalkeith, Midlothian


Salary:
£25,00-30,000 depending on experience.

Short Self Drive is a vehicle rental company based in Dalkeith.

We are seeking a well presented, articulate and organised individual that is proactive in sales and able to deliver an outstanding customer service.

You will be expected to have a good understanding of the vehicles available for hire and be competent in comprehending client requirements and quoting on suitable options through multiple channels of communication.

The individual will be able to manage all stages of the pre and post booking including document checks, personal greeting of the customer for vehicle handover to the completion of paperwork.

The role will require a self-motivated individual that is able to manage their daily workload, provide great customer service & satisfaction and be a team player.

A good understanding of computer-based systems as well as Microsoft packages.

Our business hours are Monday to Friday 08:00 hours to 17:30 hours and Saturday 08:00 hours to 15:30 hours on the weekend.

You will be expected to work on 5 days out of 6.

The role will also require you to be able to drive and appropriately park the vehicles for an efficient, customised handover experience.

Checking vehicles back at the end of hire and parking safely in appropriate spaces.

Main Responsibilities and Duties

Key point of contact between clients and the organisation.

Know the product range and composition of the company's fleet.

Answering queries, offering advice, support and information, introducing and recommending company products.

Appropriate face to face interaction and professionalism towards clients on site.

Accurately calculating rental estimates, processing bookings, accurately updating online booking system, taking credit card payments and general office administration.

Handover of vehicles and checking back in. Ability to carry out basic checks and top-up vehicle fluids if required.

Qualifications and Skills

Full, clean driving licence held for at least 2 years

Helpful & friendly manner

Previous experience in customer services and sales

Effective time management

Knowledge of vehicles

Excellent attention to detail

PC Literate - Microsoft packages, Rental booking software.

Bonus skills would include a good understanding of social media, online marketing, and SEO.


Schedule:

• Monday to Saturday
• Working 5 days out of 6

Experience:

• Sales: 1 year (preferred)

Customer Service: 1 year (preferred)


Salary:
£25,000.00-£30,000.00 per year


Benefits:

• Company pension

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Dalkeith: reliably commute or plan to relocate before starting work (required)

Experience:

• Sales: 1 year (preferred)

Customer Service: 1 year (preferred)


Work Location:
In person

Application deadline: 26/05/2023