Area Supervisor - Warrington, United Kingdom - ISS Facility Services

ISS Facility Services

Verified Company

Warrington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Area Supervisor (Mobile)

Contract:
Government

Location:
Cheshire

Hours of work: 40

Contract Type:
Permanent

Established in the UK in 1968, ISS UK provides Integrated Facility Management Services to clients across the Public and Private Sectors.

As part of the global ISS group, operating in 53 countries with annual revenues exceeding £7bn, our UK operation plays a pivotal role in the group's financial and strategic objectives.

Our vision is to become 'The World's Greatest Service Organisation' by prioritising our people and customers.

As an Area Supervisor, your primary responsibility is to guarantee the safe, compliant, and proficient delivery of soft facility services within a designated region as part of our prestigious contract.

Reporting to the Regional Operations Manager (ROM), you will oversee and supervise cleaning and facility staff within your area.

Your will be ensuring that all services provided meet regulatory standards and client requirements while also striving for operational excellence.

You will work closely with staff teams to cultivate a positive workplace experience for our customers, fostering a culture of exceptional service delivery and client satisfaction.

Additionally, you will be responsible for managing day-to-day operations, coordinating resources, and addressing any issues or concerns that may arise within your area.

Your leadership and management skills will be essential in guiding and supporting your team to achieve their goals and objectives effectively.

Key Responsibilities

Support the contract management team in the delivery and ongoing development of our service solution systems, identifying service improvement opportunities
Maintain a healthy, safe and secure environment and ensure compliance with all Health & Safety legislation
Roster cleaning and facility staff to ensure that all sites are manned to contractual requirements and covering any sickness or planned absences
Ensure all documents such as Audits, COSHH, H&S and SOPs etc. are completed, kept up to date and reviewed at appropriate times
Ensure effective recruitment, training and development of frontline staff
Ensure all services are delivered in a commercially responsible way
Ensure all customer queries / complaints are correctly recorded through the customer complaints procedure
Ensure all relevant periodic reporting and required paperwork and administration is completed on time
Ensuring rigorous cost control within agreed plans, such as expenditure in materials, consumable, pay and agency labour usage
Maximise additional revenue opportunities such as extra cover and ad hoc work, as well as margin improvement opportunities through price reviews and additional services

Professional and Personal Competencies/Qualifications

Supervision experience working in a facility or cleaning services environment
Proven organisational skills with the ability to work under your own initiative, whilst following guidance from line management
Demonstrates the ability to understand the impact of their service outcomes towards the success of the contract delivery
Manages business performance to ensure successful outcomes
Identifies areas for improvement by reviewing service levels to meet customer and service contract expectation

The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

Job Types:
Full-time, Permanent

Benefits: