Professional Services Projects Coordinator - Kenilworth, United Kingdom - Solid Solutions Management Limited

Solid Solutions Management Limited
Solid Solutions Management Limited
Verified Company
Kenilworth, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

We are looking for a Professional Services Projects Co-ordinator within our
Head office, on the scenic Abbey Park business estate in Stoneleigh, Warwickshire.


The successful applicant will be crucial in facilitating the further expansion of our Professional Services business unit, including PDM (Product Data Management) Implementation and value add projects alongside other, multi-product, consultancy projects.


Introduction

  • The majority of the role will initially support PDM projects, with other services and consultancy growing in importance
  • PDM is computer software that enables companies to efficiently manage their data, specifically engineering data i.e. CAD files
  • SOLIDWORKS PDM software is industry leading and widely used in many engineering companies
  • The software requires specialist skills to configure and install often at a customer's site where infrastructure and IT support is crucial
  • Specialist server hardware and networks are also necessary and confirmation of which is a prerequisite for scheduling
  • Solid Solutions has a PDM Implementation team who deliver system configuration, onsite installation, training and support for thousands of companies across the UK and Ireland
  • A major element of the role of the Professional Services Projects Coordinator is to facilitate the launch and handover of new projects simultaneously to the wider PDM team ensuring effective scheduling of projects, coordination of PDM engineers, customer satisfaction and liaison with our sales team.

Responsibilities will include

  • Coordinating projects by liaising with customers to set expectations and determine preferred installation times and dates, as well as reviewing project backlogs.
  • Working with engineers to ensure their time is used effectively
  • Operating internal planning and management systems to ensure project data is complete and accurate
  • Answering questions from the sales team on engineer availability and reviewing schedules against existing project loading to maximise both customer satisfaction and engineer utilisation
  • Ensuring client facing documents ('Statements of Work') and technical check lists are completed on time and accurately and, where information is incomplete, working with the customer to ensure compliance
  • Handling incoming customer questions and liaising with engineers to ensure questions are answered accurately, fully and in a timely fashion
  • Running reports on team utilisation and project delivery

Skills and Competencies

  • Proven track record in project and customer coordination in a fast paced, multitasking environment
  • Experience with CRM and project management systems for data entry and reporting
  • People management skills working with peers and superiors to achieve effective outcomes
  • Attention to detail and accuracy in all types of data management
  • Ability to recognise problems, think on your feet, identify solutions and communicate to all parties
  • Experience of working in a design or engineering office is preferable but not mandatory

Job Types:
Full-time, Part-time

Part-time hours: per week


Salary:
£25,000.00-£30,000.00 per year


Benefits:


  • Life insurance
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Experience:

Project Management: 1 year (preferred)

Work Location:
Hybrid remote in Kenilworth, CV8 2LY


Reference ID:
SSM25052
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