Public Training Coordinator - London, United Kingdom - CIBSE

Description

About CIBSE
The Chartered Institute of Building Services Engineers is a pioneer in responding to the threat of climate change. We support engineers in finding innovative ways to make buildings perform for individuals, the community and the planet. As a leading professional engineering institution, CIBSE has over 22,000 members across 95 countries. Our membership is diverse and comprises a broad range of specialisms.

CIBSE consults the government on construction, engineering, and sustainability, providing the resources needed to meet net zero targets in the UK, Europe and worldwide.

We are committed to supporting engineers and the vital role they play in creating a safe, sustainable future.


Job Purpose - challenge and opportunity

Overall:

We are looking for an experienced and agile Training Coordinator to work in the Training team of CIBSE Services, the commercial arm of CIBSE, a not for profit membership body.

We organise live, interactive training courses of between a half, and three days in length.

Our training is aimed at professional building services engineers, primarily in the UK, who need to top up their skills and knowledge.

For the last three years the training has only been delivered through Microsoft Teams, but since January 2023 we have also been delivering face to face training in our London office.

You will be coordinating all aspects of the training life cycle, including planning, delivery and feedback through a continuous improvement cycle.

You will work closely with colleagues in Marketing, Sales and Finance as well as the auditors for our exam-based training.

You will effectively communicate with a range of new and returning customers who are members and potential members of CIBSE.

You will need to pick up new information quickly, learn new technologies and have excellent time management skills.


Key responsibilities

General

• Delivering the annual programme of c. 250 live, public training using automated processes where possible, recording customer interaction on the CRM, and saving content on Sharepoint
• Monitoring and reporting on competitor activity and training industry insight
• Building and updating the CRM and website pages for training, ensuring everything is accessible, accurate and on brand
• Continuously learning about our training products to be able to cross promote them and occasionally be an ambassador for CIBSE at other events
• Answering customer queries online, on the telephone and face to face, and updating records on the CRM within designated service level agreements
• Coordinating all logistics for each training, including materials, catering, technology, venue management, and trainer and delegate communications via the CRM and automated tools
• Carrying out initial processing of payments, purchase orders, invoices, postponements, cancellations, refunds and accruals, as well as monitoring and reporting on the finances of the public training through the CRM
• Analysing and acting on feedback from multiple sources so that we continue to deliver training that is factually correct, uptodate and relevant, as well as being educational and engaging.
• Ensuring that all due processes and procedures are followed, we are GDPR compliant and that all documentation is version controlled and kept uptodate on Sharepoint.
• Working closely with the rest of the Training team to support each other and ensure a sustainable business model.

Skills, Experience and Qualifications
Essential

Desirable

• Minimum of
  two years' training experience at graduate level or equivalent

-
Financial delivery - proven track record of processing income and expenditure
-
Communication skills - The skill to clearly impart information to customers, stakeholders, internal staff, and the wider CIBSE team.

-
Decision-making skills:

• The ability to determine which tasks to focus on to deliver on our customers objectives.

-
Collaboration skills - The ability to work across CIBSE and with our partners to deliver timely and effective solutions for our customers.
-
IT literacy

• To work across our CRM systems and platforms to ensure accurate forecasting, reporting and monitoring
• A CIPD
  qualification

- **Database skills
- **use of Salesforce

• Knowledge of the
  engineering/
  construction/built environment sector
• Working with an
  Institute, Association or Membership organisation

-
Presentation skills - presenting to boards/ senior groups in written or spoken form
-
International Experience - delivering global training programs
-
Competitor Analysis experience


Package description

• A supportive and friendly working environment.
• The chance to make a real difference in a charity with growing ambitions.
• A competitive notforprofit sector salary.
• On the job support, with the opportunity be involved in a variety of activities and learn new systems, and so improve your skills and develop your career.
• Core holidays (25 days