Records Operative - Chelmsford, United Kingdom - SPS UK&I Ltd

SPS UK&I Ltd

Verified Company

Chelmsford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Purpose:

To catalogue active files / archive records and process, storage and retrieval requests in accordance with the Facilities Service Level Agreement.

To assist the wider on site Team within the Mailroom as required.

Duties and Responsibilities:

Day to day management of the onsite Live File Store Operation.
Receive and process requests for active files/archive boxes to and from storage in accordance with the Facilities Service Level agreement.
Maintain manual and computerised systems, daily/weekly.
Issue boxes and box numbers on request.
Liaise with third party storage contractor on storage, retrieval and destruction of archive boxes and files.
Implement and maintain good housekeeping practices in the live file store and office areas.
Interrogate systems of archive records for review, off site storage, retrieval and destruction.
Escalation of issues to relevant client facilities contacts as required.
Carryout regular audits of inactive files.
Management of destruction policy and process.
Provision of monthly MI.
Ensure SLAs are achieved.
Development of professional relationships with end users.
Support all service areas managed by SPS

Person specification:

Qualifications

Skills/Competencies

The post holder will be professional at all times when dealing with clients and proactively represent SPS on site promoting excellent customer service.
Excellent customer service skills.
Flexibility regarding shift start and finish times.
Working accurately even under pressure, paying attention to detail and ensure tasks are completed on time.

Knowledge

Knowledge of UK & international mailing arrangements.
Knowledge of complaint handling procedures.

Previous experience

Records Management.

Personal qualities

Works well with a team.

N.B. All roles will be expected to undertake manual handling duties within their physical capabilities. It is therefore, essential that if you have a disability which will limit your ability to undertake this type of work, you alert us at interview to this.

SPS UK&I ensures equal employment opportunity to all employees and applicants without regard to race, colour, religion, gender, sexual orientation, national origin, ethnic background, age, marital status, physical or mental disabilities, or any other characteristic protected by law.

Our policy extends all phases of the employment process, including recruitment, selection, transfer, training, restructuring, promotion and compensation.

Job Types:
Full-time, Permanent

Salary:
£23,933.00 per year

Experience: