Customer Data Team Leader - Halifax, United Kingdom - Interface, Inc.

Interface, Inc.

Verified Company

Halifax, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role Purpose:

The Customer Data Team Leader is responsible for master data governance, accuracy and synchronisation across disparate ERP and CRM systems in the Europe, Africa, Asia, Australia region, (EAAA), ensuring we have one language and one truth.

Leading, guiding and supporting a team of Data Stewards to provide the best data possible to our stakeholders thereby enabling sales fulfilment processes to run smoothly and to facilitate deep insights into our customers and markets.

Accountabilities

Ensure that all customer data conforms to agreed global standards. Document and maintain customer data attributes, data and process flows in a data dictionary and business glossary to ensure global alignment, facilitating global decision making.
Using integrated 3rd party Dun and Bradstreet software ensure that data quality meets agreed targets. Investigate issues, conduct root cause analysis and implement process improvement as required.
Ensure that Interface do not do business with any party on any US or EU sanctions list using Compliance Software to identify suspects. Check out and escalate to the legal department any potential breaches.
Drive continuous improvements and provide recommendations for new data standards, business rules, and policy that will create value for the business.
Manage the workload for the customer data department, ensuring that the team's work is prioritised and completed in line with the established Service Level Agreements (accurate, on time, right quality). Be the point of escalation for the team and deal with the more complex issues.
Train and develop staff ensuring that they fully understand all the aspects of the customer data stewardship role. Develop, document and maintain training material.
Responsible for maintaining customer pricing and discounts to agreed timescales. Working with regional business controllers to ensure accuracy.

Scale & Scope of the role

Geographical responsibility
EAAA (might require travelling).
Close collaboration with Sales, Marketing, Customer Service, Finance, Legal, Logistics and IT teams.
Manage workload for, train and mentor team members 4.5 FTE.
Considerable use of IT systems, SFDC, Dun & Bradstreet Connect/Optimiser, JDE, SAP, Websites & reporting tools (Data Access Studios, Qlik, Power BI, Excel, Visio, PPT).
Approximately 160,000 address book records plus 200,000 contacts and covering most EAAA countries.
Continuous global alignment with Customer Data Lead Americas.

Knowledge, Skills and Experience

IT literate, specifically analytical tools like DAS, Power BI and Excel.
Educated to A-Level standard or equivalent.
Proven analytical skills.
Excellent written and oral communication skills and use of PPT and Visio (process flows).
Experience of leading people in a centralised data management role.
A solid understanding of data management principles and practices