Office Assistant - Barnsley, United Kingdom - A Shade Greener Boilers LLP

A Shade Greener Boilers LLP

Verified Company

Barnsley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Office Assistant

Reporting To:
General Manager's

Working Hours:
Weekly rotation - Wk.

1: 8am to 4pm / Wk.

2: 9am to 5pm,

40 hours per week

Salary:
Meets minimum wage with progression following 6-months probationary period.

About the company
A Shade Greener (Boilers) LLP provides domestic gas boiler breakdown cover and servicing plans.

Job Purpose
The main purpose of the role is to provide customer service assistance to our existing customers.

You will be required to book annual services and engineer appointments following boiler breakdowns as well as taking payments from customers, arranging direct debits, and providing customer information regarding their contract with the company.

Primary Responsibilities

Work as part of a team tasked with providing customer service
Handling of engineer's calendars
Handling customer complaints
Processing payments
Arranging direct debits and amending payment details
Arranging payment plans for customers facing financial difficulties
General administrative duties

Knowledge and Skills Requirements

Experience and knowledge of all Microsoft packages, with a primary focus on Excel
Ability to work on your own initiative
Ability to work under pressure and deliver the same levels of standards expected
Confident telephone manner
Create accurate spreadsheets and reports if needed

Ad hoc Duties
Any other duties, as demanded by the job role and as requested.

GDPR

Following completion of our recruitment process it will be held for one year and will then be destroyed under secure conditions.

In accordance with the General Data Protection Regulation and Data Protection Act, the information provided by you will only be disclosed to those who have a legitimate reason to see it.

The lawfulness of processing this information under the General Data Protection Regulation and the Data Protection Act is for Legitimate Purposes 6(f) and in compliance with legal obligations 6(c).

The ASG Data Protection Officer can be contacted if you have any questions about how we handle your personal data, contact details are available on our website.

Salary:
From £18,964.40 per year

Benefits: