Client Services Executive - London, United Kingdom - The Talent Space

Description

Fast-growing premium wellbeing company supporting clients globally is seeking a Client Services Executive.

Services are delivered digitally via a combination of in-house and remote
- based global team.

This role which is a combination of sales and account management is a crucial hire to support the next phase of the company's expansion.

Responsibilities include:

• Responding to new enquiries from prospective clients.
• Onboarding of new clients.
• Supporting the sales process and reporting sales performance.
• Leading the operational running of the business including all client account administration.
• Developing existing processes to help drive the business forward during expansion phase.
• Supporting HR processes including contract management of team members, rota management including holiday cover etc.
• Daily client interaction to ensure they have all the information and support they need throughout their programme cycle.
• Supporting sales and marketing campaigns offering innovative ideas to improve client experience and company performance.

Desired skills

• Strong written and verbal communication skills.
• Keen eye for detail with proactive/can do attitude.
• A teamworker confident working alongside the Founder and client coaching team.
• Process driven and logical thinker, comfortable following existing processes and suggesting improvements.
• A passion for client service with prior proven experience, ideally with a track record of consultative sales with clients.
• A clear understanding and experience of sales pipelines and administration including payment processing and client account management.
• Strong commercial acumen and ability to accurately report on metrics.
• Confident working with CRM and Good working knowledge of EXCEL and One Drive.
• Passion for health and wellbeing is preferred with additional qualifications in fitness/nutrition a bonus but not essential.

Salary:
Up to £35,000.00 per year


Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Experience:

• Customer service: 1 year (required)

Work Location:
Hybrid remote in London

Application deadline: 23/03/2024