Senior Customer Care Agent - Newcastle upon Tyne, United Kingdom - Huntress

Huntress
Huntress
Verified Company
Newcastle upon Tyne, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

A multinational professional services company based in Newcastle (Hybrid working role) is seeking an Senior Customer Care Agent to join their team on a 6 month contract initially.

(Extension Likely)

Hybrid working: 30% office, 70% home working

Customer Service Management

  • Your primary responsibility in this role will be to provide excellent customer service to customer base via inbound telephone calls.

Key Responsibilities:

  • Inbound customer calls dealing with faults, customer enquiries and customer care.
  • First touch troubleshooting on customer Broadband, TV and Phone faults, including connectivity issues.
  • First touch upselling, crossselling and retention.
  • Make tailored recommendations to customers on products, packages and services to compliment their lifestyle needs and generate additional revenue.
  • Resolving customer issues, requests, and queries as first point of contact with a right first time approach.
  • Log faults when notified by customers to enable tracking of resolutions.


Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

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