Offender Subject Access Requests Team Leader - Jarrow, United Kingdom - Ministry of Justice

Ministry of Justice

Verified Company

Jarrow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Offender Subject Access Requests Team Leader

£25,827 - £27,170

Jarrow:

About the Department:

The Ministry of Justice (MoJ) is one of the largest government departments, employing around 70,000 people (including those in the Probation Service), with a budget of approximately £9 billion.

Each year, millions of people use our services across the UK - including at 500 courts and tribunals, and 133 prisons in England and Wales.

What we do:

We work to protect the public and reduce reoffending, and to provide a more effective, transparent, and responsive criminal justice system for victims and the public.

We are also responsible for the following parts of the justice system:

- courts
- prisons
- probation services
- attendance centres

We also work in partnership with other government departments and agencies to reform the criminal justice system, to serve the public and support the victims of crime.

We are also responsible for making new laws, strengthening democracy, and safeguarding human rights.

Job Profile:

Job Title / Group:

Offender Subject Access Request Team Leader

Reports To:

Offender Subject Access Request Team Manager

Location & Terms of appointment:

This is a permanent post based in Jarrow.

Salary and Grade:

This post is Band EO.

New entrants to the Civil Service will be expected to join on the minimum of the pay range.

Existing Civil Servants will have their salary calculated in accordance with the Department's pay on transfer / pay on promotion rules.

Background:

The Offender Subject Access Request team sits within the Ministry of Justice's (MoJ) Information Services Division.

Information Services Division's aim is to ensure the MoJ holds information in compliance with legislation; that all information is correctly stored, accessible and shared appropriately; and our information is protected, and the risks managed.

Role Purpose:

As a first-tier line manager you will be responsible for managing a team of AO team members, who are responsible for determining what personal information can be disclosed and where is it appropriate to engage an exemption to withhold information.

You will ensure your staff are organized and have work allocated so that requests are completed in full and within statutory timeframes.

This will include undertaking performance management actions to ensure individual performance and personal targets are met to ensure the team achieves 100% compliance wherever possible and developing staff to reach their full potential.

You will manage your team's quality and performance, putting into place remediation plans and reward performance where appropriate.

Together, with your EO colleagues, you will identify performance and process improvements, and lead your team through this significant change to implement the identified changes to a successful conclusion.

You will also the wider team by assisting with complaint's casework and investigations into the processing of offender SARs from the Information Commissioner's Office.

This will primarily involve vetting additional information that needs to be considered for disclosure but may also include other administration duties.

A flexible, positive and can-do attitude is vital, using your resource to support the team where needed to achieve full compliance with all the SARs it receives.

You will join a large team that is looking to investigate the use of new technology available to manage challenging work and increase efficiencies.

Main Activities / Responsibilities:

The job holder will be required to undertake the following duties and responsibilities:

Lead, manage and motivate their team of AO staff and set stretching and achievable targets to ensure requests are completed within the statutory timeframe, lawfully and in line with policy.
Plan internal resources and allocate work to ensure that all requests are completed on time and that their team is organised and fully skilled to meet their work objectives.
Effectively manage their team and individual performance including quality checks of staff. Address any issues as they arise in line with HR policy and use the reward and recognition system to reward performance and creativity.
Act as a role model and demonstrate and encourage behaviours which support the organisation's values. Take a lead in employee engagement activities to maintain good working relationships with staff and to improve staff morale and motivation.
Organise training for new team members. Ensure learning and development needs for all staff (current and new) are identified and met to enable the team to deliver a highquality service.
Support others in complaints and Information Commissioner's Office casework.
Think beyond their own area of responsibility. Work in a flexible way and undertake any other duties reasonably requested by line management.
Network and assist with the delivery of DPA workshops to Information