Client Services Assistant - Leamington Spa, United Kingdom - Wright Hassall LLP

Wright Hassall LLP
Wright Hassall LLP
Verified Company
Leamington Spa, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Wright Hassall LLP

Full time

Permanent

  • The purpose of the role is to provide support services to the Debt Recovery department both verbally and in writing then communicating where necessary with our clients. The role is a core function within our Debt Recovery Team, providing client care proactively considering; emphasis placed on provision of service excellence and value to our clients, ensuring work is right first time, every time.

Key Responsibilities:

  • Efficient and reliable administrative support
  • Invoicing Clients
  • Producing and delivering Client MI
  • Assisting with new client set up
  • Responding to client queries
  • Liaising with internal departments to include the collections, litigation, IT and finance
  • Liaising with third party suppliers where applicable
  • Investigating complex queries through to resolution
  • Reviewing and actioning exception reports
  • Assisting with account queries
  • Performing daily tasks and operational procedures
  • General administrative tasks
  • Monitor reports and updates are sent to clients in line with SLA's
  • Accountable for using sound judgement and taking decisions within established procedures
  • Accountable for adhering to all internal policies and procedures plus internal and external controls such as FCA, CPR, SRA and DPA
  • Responsible for accurately maintaining company systems so that any information given, actions taken relating to any customer enquiry are logged and followed up within agreed SLA's

Technical Capability

  • Previous administration experience.
  • Experience of liaising with clients on the telephone.
  • Experienced user of Excel and Microsoft Office.
  • Ability to work to strict targets and SLAs.
  • Experience of investigating queries.

People Focused

  • Works closely with colleagues across the department and wider firm.
  • Demonstrates equality towards all colleagues and endorses diversity.
  • Ability to build effective relationships with clients and colleagues.

Client Centric

  • Ensures that the client is at the heart of all activities which generates a valued service outcome in a timely and costeffective manner.
  • Accuracy and attention to detail.
  • Able to observe and maintain confidentiality.
  • Smart and professional business dress and appearance.

Results Orientated

  • Continually assesses own performance and takes decisive action to maximise results.
  • Effective organisation and time management skills, with the ability to multitask and prioritise workload.
  • Selfstarter, proactive, flexible and forward thinking.
  • Motivated with a 'can do' attitude.

Teamwork

  • Actively supports an environment where individuals are encouraged to work collaboratively and evidences respect for the contributions made by all team members.
  • Team building: adopting and championing a cooperative, supportive and collaborative deliveryfocused environment, including the ability to support other team members with their duties at busy times.

Communications

  • Communicates in a timely and effective manner at all levels, keeping stakeholders fully informed.

We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant

  • The purpose of the role is to provide support services to the Debt Recovery department both verbally and in writing then communicating where necessary with our clients. The role is a core function within our Debt Recovery Team, providing client care proactively considering; emphasis placed on provision of service excellence and value to our clients, ensuring work is right first time, every time.

Salary
£20,250


Hours
36.25

**Benefits
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