Customer Service Advisor - Stamford, United Kingdom - Huntress

Huntress
Huntress
Verified Company
Stamford, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Customer Service Administrator

Essendine, Rutland

Full time, Permanent

9am - 5pm

Benefits - Discretionary Bonus, flexible working environment, 25 days increasing with service, Long service awards, Life Assurance and more.

The environment on offer here has an extremely supportive family feel, where everybody genuinely looks out for one another. There is a big emphasis on work life balance, whilst ensuring job satisfaction is achieved for every employee.


If you are driven by high levels of service and looking to kick start your career in an office environment where full training is provided giving you the opportunity to flourish, then look no further.

We are currently supporting an established company with finding a Customer Service Administrator, to join their small but friendly and welcoming team If you possess excellent customer service and enjoy all things administration, then this is the perfect role to sink your teeth in to

Typical duties will include but not be limited to:

  • Updating and maintaining the customer database including entering daily shipments, and customer information
  • Answering customer service calls from customers, resolving, and assisting with issues where possible
  • Log and monitor charges for daily shipments
  • Communicate with wholesaler representatives where necessary
  • Take payments over the telephone
  • Liaise with partner companies regarding referrals
  • Use the direct debit system to set up/alter customer direct debits
  • Liaise with all necessary departments to update databases and paperwork regarding changes to shops, including collections of tills, managing promotions, monitoring deadlines and till disablements
  • Responsible for additions and alterations to customers' own promotions
  • Monitoring and purchase of stationery, general and postage supplies, keeping records and filing.
If you are looking to work for a company that embraces equal opportunities and encourages diversity then look no further

This inclusive business confidently and proudly represents a workplace that includes a variety of backgrounds and skills


To be successful you must have a proven track record in customer service, confident and professional communication skills and be able to multitask.

Attention to detail and accuracy are also key
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