Client Administrator - Upper Heyford, United Kingdom - BCA

BCA

Verified Company

Upper Heyford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Client Administrator / Account Coordinator

Location:
Upper Heyford, OX25

Salary:
up to £21,700

Working Hours:
Monday to Friday 9am-5.30pm

Job Status:
Permanent

The Role

This is a role that involves managing requests on behalf of the client and their customers covering a range of areas within the Demonstration Team.

You will be an ambassador of BCA, delivering a superb service at all times.

Ensuring internal and external customer expectations are met through clear communication to the business via relevant method enabling BCA to achieve contracted KPI's/SLA's.

Responsibilities

Answering customer/ client queries and processing bookings.
Advising of estimated delivery dates/chasing late deliveries.
Dealing with ad hoc queries, amendments, and customer complaints.
Monitor and progress vehicles through various internal departments.
To ensure proactive communication is maintained throughout the vehicle fleet and booking process.
Liaising with and maintaining a professional point of contact with the Client.
Be a service advocate and maintain a positive and professional nature at all times.

Skills and expertise

Strong administration and interpersonal skills.
Must be proficient in Microsoft Word and Excel.
Excellent communication skills, both verbally and written.
Ability to meet specific deadlines & prioritise effectively.
Accuracy and attention to detail with high organisation.
Team player but also able to work on own initiative.
Ability to innovate processes to improve efficiency.

Who we are

We're the biggest name in Europe's vehicle remarketing industry, selling 1.3m vehicles per annum, across 60 locations and with a turnover of £2billion.

We believe our people are the best in the business, they are friendly, expert and professional.

BCA is so much more than selling cars, from the dock to defleet and beyond, BCA touches over 3.5m vehicles a year, working with OEMs, fleet operators and dealers to provide the backbone of the UK's automotive supply chain.

From technical and logistics services for new vehicles, refurbishment, storage and logistics for the growing used sector and the core remarketing and auction operation, BCA offers the economies of scale and diversity of services to meet the needs of an impressive portfolio of customers.

Why work for BCA
We are always interested in talented people to join our team. Because our employees are so important, we treat them properly.

We try to make working for BCA rewarding in every sense, including a positive work environment, training and development opportunities as well as exciting career options.

As a company we are very charity focused with regular events taking place throughout the year to support various charitable organisations.

We offer plenty of benefits to our staff including:

Discounts in the onsite canteen
Employee Assistance Programme
Eye care scheme
Access to BCA Rewards which provides online and store discounts with a range of retailers
Cycle to work scheme
Training/apprenticeship offering
Discounts in AA memberships
Deals on new cars
Company pension scheme

**Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.