Account Handler - London, United Kingdom - The Ardonagh Group

The Ardonagh Group

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Principal Tasks

The ultimate objective of this role is to drive the delivery of an efficient and enhanced end to end operations service to our Clients and our Brokers/ Account Executives.

This includes;

Ensure effective delivery of all Broker Support activities in accordance with the target Bishopsgate model

Oversee the service delivery provided by our 3rd party providers; ensuring positive collaboration and support.

Maintain awareness of the end to end processes relative to IBA, Premium Processing, Claims and all middle office tasks

Some of the key activities of this role are:

Assisting in the preparation of key placement documentation ensuring meeting with minimum standards, following Bishopsgate processes and market Compliance
Initiating and overseeing the premium processing function, supporting the processing technicians with the resolution of queries as appropriate
Training and support of 3rd Party Service Providers
Maintaining an accurate and compliant record of the placement via GXB
Utilising relevant market and internal systems to aid in the placement process
Support the internal File Audit process working with the File Review and Internal Audit team as appropriate
Work with Clients and Brokers to address Cash & Credit Control issues, identify route cause of any recurring issues and propose changes to the process to bring improvements

establish and maintain relationships with key Ardonargh Specialty colleagues, and stakeholders including;

Risk & Compliance
IT and Digital
Management Information
Business Entity Team
IBA
Premium Processing (including Pro)
Claims

ensure adherence to all compliance requirements, including but not limited to;

Contract Certainty
Client and Market Due Diligence
KPI's
Audit processes
Authorisations matrix

Competencies Required

Class specific technical knowledge
Desire to learn new tasks and new lines of business
Ability to communicate with Clients and colleagues in a professional and respectful manner
Proactive and assertive role within the team and across the business
Ability to work under pressure and to meet deadlines
Ability to standardize the processes within the team where applicable and to implement efficiencies
Ability to embrace Change and embed new processes as required by the Leadership
Computer literate, including good knowledge of Microsoft Word, Excel and PowerPoint packages
Experience in the use of London Market processes and systems