Parts Co-ordinator - Stockton-on-Tees, United Kingdom - Imperial Professionals

Imperial Professionals

Verified Company

Stockton-on-Tees, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Parts Co-Ordinator

Imperial Professionals are delighted to announce that we are working in partnership with a Global engineering business who are recruiting for a Parts Co-Ordinator on a Permanent basis.

Salary:
Up to £22,000 per annum + Monthly Bonus

Contract Type:
Permanent

Location:
Stockton-on-Tees

Hours:
Full Time

Job Purpose

The purpose of this role is to coordinate the parts orders & warranty claims for one or more of the sales territories.

The coordinator must also carry out specific and general administrative duties, which must be delivered within strict turnaround times and must adhere to processes for received/outgoing products.

Duties include management of spare parts, daily stock control and administering customer product exchange schemes. The coordinator must work as part of a team to deliver high quality customer service. They must be highly organised to keep track of turnaround times and to keep customers informed of job progress. They must respect company working methods, specific customer processes and service standards.

Responsibilities:

To actively live and instil our company values: customer centric, appreciation, integrity, reliability, respect, responsibility.
To follow health, safety and environmental guidelines and procedures in respect of personal and department activities.
To ensure that all parts orders and warranty claims are processed within strict time deadlines, with quotations and general enquiries responded to in a timely, professional manner.
To deal with parts orders & warranty claims from placement to archive and invoicing, managing queries at each stage.
To liaise effectively with factories and suppliers ensuring customer service excellence.
To support Finance Department to ensure partner payment / credit terms are adhered to and credit requests are raised in a timely manner.
To deal with presales queries alongside the sales team to produce remakes.
To coordinate shipments to business partners in a timely and costeffective manner, ensuring relevant paperwork has been completed.
To manage time and workload competently to ensure the highest standards of service
To work effectively as part of a team to deliver on departmental KPIs
To liaise with the territory Sales Manager and Finance Department to ensure a fully customer centric experience for all partners.
To carry out any other reasonable duties requested by the Sales Office Manager (Reseller).

Essentials:

Demonstrable experience of order processing
Demonstrable experience of handling telephone calls preferably within a service organisation or help desk role where departmental results are achieved by teamwork.
Excellent written and verbal communication and interpersonal skills.
Ability to demonstrate results delivery.
The ability to use judgement, problem solving skills and initiative to provide information and support and to recognise where issues may need to be referred onwards to be addressed by the Sales Office Manager
The ability to work flexibly and respond to change daily.
High standard of IT literacy including accounting software, MS
Office, advanced Excel skills