Neighbourhood Officer - London, United Kingdom - MMP Consultancy

MMP Consultancy
MMP Consultancy
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Neighbourhood Officer required to join a fantastic housing provider, this will be working on a permanent contract based in London.


As Neighbourhood Officer, you will play a key role in creating safer communities by providing customers with a high-quality housing management service, dealing with tenancy management and preventing Anti-Social Behaviour.


Main Responsibilities:

  • Act as ambassador for the business by building and maintaining positive relationships with all residents and stakeholders
  • Work with customers at allocation stage including viewings and sign ups and throughout the tenancy to ensure relevant support and safeguarding is given to them to sustain their tenancies
  • Successfully manage and enforce tenancy conditions through positive engagement, balancing support and tenancy action, including taking relevant court action where necessary
  • Inspect estates and communal areas cross the patch and any areas of concern are correctly reported to ensure customer health and safety are met
  • Establish professional working relationships with colleagues, partners and stakeholders to support the delivery of a holistic housing management service
  • Manage starter tenancies by completing visits, reviewing and monitoring the process to ensure relevant support is given to minimise tenancy failures
  • Complete prevoid and the end of tenancy process to ensure a streamlined service
  • Manage and enforce tenancy action including acting as the legal representative where court action is taken
  • Effectively manage and resolve resident contact logged through our internal contact management system
  • Deliver an effective and appropriate service to all residents fairly and without discrimination
  • Ensure close work and referrals with relevant agencies to help residents to be supported and safeguarded
  • Work proactively with local partners and our customers to deliver a communitybased service

Experience Required:

  • Previous experience of working as a Housing or Neighbourhood Officer
  • Strong understanding of relevant housing law
  • Experience of handling difficult customers and situations in a compassionate and sensitive manner
  • Good IT skills and knowledge of Microsoft Office Suite
  • Good written and verbal communication skills
  • Proven record of dealing with vulnerable individuals in complex situations
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