Central Sales Specialist - Accrington, United Kingdom - MBE Worldwide
Description
Person Specification:
A highly focused individual, a team player, willing to take initiative with the ability to own prioritise workload.
Excellent interpersonal skills and ability to project manage, negotiate and work successfully with stakeholders including colleagues, customers and external contacts.
Strong IT skills, including Microsoft Office.
The role allows for a proportion of home-based working (up to 40%),
allocated to meet the needs of the business.
Main duties and responsibilities:
Auction Logistics activities:
- Training franchisees on the Auction Logistics processes
- Scheduling and allocating auction sales within using our inhouse systems, ensuring items are categorised prior to the sale date
- Monitoring and reporting on the accuracy of the categorisers
- Ensuring that franchisees check the pricing before the sale date and actioning any legitimate amendments
- Ensuring that customer POA (Price On Application) pricing requests are responded to, meeting or exceeding predefined service levels
- Ensuring that all other customer service requests in relation to "Auction Logistics provided by Mail Boxes Etc." are responded to
Mailbox activities:
- Process and automate mailbox renewals, ensuring customers pay the correct rates for services provided, including fees for any additional services (e.g. registered office hosting)
- Process noncompliant mailbox customers, inline with company policy
- Cancel mailbox services at customers request, inline with company policy
- Provide support to online mailbox customers
General activity:
- Providing analysis and inputting on the continuous improvement of the systems and performance of the division
- KPI reporting, including but not limited to; o Sales income per store
- o New and cancelled customers and non/late payers
- o Auction Logistics monthly sales data
Whilst the role may allow for a proportion of home-based working, the position is office-based. Therefore, you must be able to commute daily, or as required, to our offices in Accrington.
Salary:
£21,000.00 per year
Benefits:
- Company pension
- Flexitime
- Onsite parking
- Referral programme
- Work from home
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Accrington: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer support: 2 years (preferred)
Work Location:
Hybrid remote in Accrington
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