Digital Care Generative Ai Principal - London, United Kingdom - Vodafone

Vodafone

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role Purpose:

Vodafone Group is leading the way in putting Artificial Intelligence to use, to improve our customer experience and the efficiency of our business.

A key strategic priority is to accelerate digital care through the role our chatbot, TOBi, is playing in handling customer service and sales queries.

Already live in several countries, we have big plans to roll out TOBi to all our markets and increase dramatically the number of conversations TOBi is having with our customers.

The Generative AI Principal will be responsible for innovating and enhancing experience of our chatbot TOBi, and associated touchpoints, through leveraging Generative AI and other technologies, collaborating closely with our markets and partners in Microsoft.

Identifying and implementing new technologies and features to enhance Digital Care capabilities, usability, and competitiveness.

Collaborating on the development of business cases for new features and experiences, aligning them with market demands and customer feedback, then working closely with the development and UX/UI teams to create optimal journeys and experiences that can be reused across different markets.

What you'll do:

Develop product strategy to maximise applied potential of GenAI and mitigate it's risks. Balancing innovation with practicality, ethics and safety of GenAI.
Lead crossfunctional team and collaborate with partners to identify and develop new technologies, features and digital journeys to enhance capabilities of Digital Care products.
Own user journeys end to end in Digital Care, managing and influencing roadmap of integration with existing processes and systems in markets to create endtoend user experience.
Ensure standards for CX for all new features are upheld, ensuring ease of standardisation of journeys and UI across markets.

Who you are:

Strong experience in Artificial Intelligence, with understanding of Generative AI.
Degree in Business or Computer Science, Artificial Intelligence, Data or related field.
Large scale global programme execution
Data analytics, insight and decision making
Outstanding written, verbal and presentation skills.
Strong stakeholder management and commercial acumen skills

What's in it for you:

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you.

There are lots of ways we support this, including hybrid working and generous parental leave.

You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

Yearly bonus: 20%

Company car:
company funded car of £580 per month + private fuel or cash alternative of £630
per month.
Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year

Charity days: 5 days/year

Maternity leave:
the first 13 weeks are fully paid, followed by 26 weeks of half pay

Private pension:
You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.

Access to:
private medical, private dental, free health assessments, share save scheme

Additional discounts:
Vodafone retail, gym, cinema, cycle to work, season ticket loan

Not a perfect fit?:

Who we are:

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa.

But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

Together we can.