Digital Support Products Officer Home-based, Uk - United Kingdom - Stroke Association

Stroke Association
Stroke Association
Verified Company
United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Region:

  • Nationwide

Salary:

- circa £27,300 per annum (inner London weighting £3,299 per annum or outer London weighting £1,755 per annum may be applied in accordance to where you live)


Closing date:

  • Sunday, 30 July, 2023

Interview date:

  • Thursday, 3 August, 2023

Job type:

  • Full time

Ref:
CE195 | Home-based, UK, Nationwide, however, occasional travel will be required as part of this role (May include team meetings or other work related meetings) | 35 hours per week:

This is a fixed-term 12-month contract.


We are looking for an enthusiastic, motivated and creative individual to join us as we work to improve the digital products we currently provide for our beneficiaries.


Reporting to the Digital Product Lead, you will be working as part of a team responsible for developing our online beneficiary products including our forum.


We're looking for someone who is skilled at online community management, identifying opportunities for developing accessible and engaging content in various formats, based on peer and professionally reviewed information and beneficiary insight.

You should be familiar with the management of online forums and know your way around project management platforms such as Jira.

You should also be skilled in generating reports on product performance using tools such as Looker Studio (Google Data Studio).


Key responsibilities will include:

  • Deliver improvements to our digital support products keeping them compliant, accessible and in line with relevant quality frameworks.
  • Support the development of content strategies for our digital products by providing actionable insight from our forum users as well as promoting relevant content to our audience on the forum.
  • Create reports for our digital support products and implement changes based on the insight from the data.

You will have experience of:

  • Engaging with an online community and supporting those who face challenges using digital tools.
  • Finding solutions to queries in an online community setting.
  • Translating user needs into technical solutions, including writing user stories/functional specifications.
  • Meeting internal and external standards for quality standards and content development.


To fulfill the role, you must be a resident of the UK and have the right to work in the UK.


Please note that this is a home-based role with a requirement to work in one of our Stroke Association hubs on an ad-hoc basis.


Interested in this role?:


  • Find out how we'll use your information.

About us:


Stroke Association. Rebuilding lives after stroke.
When stroke strikes, part of your brain shuts down. And so does a part of you.

That's because a stroke happens in the brain, the control centre for who we are and what we can do.

It happens every five minutes in the UK and changes lives instantly.

Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it's a team effort to get there.


We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.


We're working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.


We developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people's lives.


To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles.

If you would like to support stroke survivors to rebuild their lives, we want to hear from you
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