Patient Experience Co Ordinator - Southend-on-Sea, United Kingdom - Mid and South Essex NHS Foundation Trust

Mid and South Essex NHS Foundation Trust
Mid and South Essex NHS Foundation Trust
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Southend-on-Sea, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
An exciting opportunity has arisen for an enthusiastic and dynamic individual to join our team.


As part of the patient experience and engagement team, support the Head of Patient Engagement and Experience in driving forward the Mid and South Essex (MSE) Group patient experience and engagement agenda.

The post holder will support the Head of Patient Experience and Engagement in driving significant improvements in service as a result of the patient experience and ensure that the MSE Group has in place a robust monitoring system to collect evidence in support of the achievement of CQC outcomes and other relevant standards for patients.

The focus of this role is to be internally looking but externally influenced.

This will be a skilled role in listening to the wider public whilst ensuring the internal patient experience is shared with the public - a key intelligence function.

This requires excellent communication and listening skills.

Learning from the patient experience will be the main driver for this work and the post holder will lead on the development of learning strategies via audit and innovation to address areas in need of development.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate MSE Group values.

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