Customer Care - Solihull, United Kingdom - Bruce's

Bruce's

Verified Company

Solihull, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At Bruce's we unleash happiness and enrich dogs' lives. Founded in 2008, we have become the UK's recognised leader in a sector that is experiencing exponential growth and have a new site based in Solihull

Our founder, Bruce Casalis, sits on the board of directors for the Pet Industry Federation and has acted as an advisor for the likes of DEFRA, Dogs Trust and RSPCA.

We're fluent in dog. We go beyond 'woof' to a deep understanding of what makes each tail wag. We're always striving to learn more about dogs and to care for them better. Our expertise means that we allow dogs to be dogs, and everything we do is dog-first. Dogs are our moral compass.

Our centres are divided into classes based on size and play style such as Agility Adventures, featuring agility obstacles to unlock the doggy senses and Curiosity Corner with a sensory zone and open spaces to run and play with canine companions.

We are in an exciting new phase of expansion and require a loyal, motivated Customer Care Team Member who can support in growing the business.

We are looking for someone who is super organised with impeccable time management skills and who can maintain a tidy working environment.

Being based in a busy reception means that daily tasks need completing while ad-hoc phone calls and visitors come in without notice.

The role is based on site so it is preferable you are based within 10 miles because as a small business we often rely on intermittent support for other areas of the business.

There will be the occasional need to travel to our other centres.

It is essential that you are well presented, have a great phone manner and be a fluent English speaker that is excited by the prospect of working in a doggy business.

The role is to make sure we are providing outstanding customer service and is a Monday to Friday role.

Key Responsibilities:

Greeting customers and checking their dogs in and out and ensure all notes are up to date with customer interactions
First point of contact for customers including enquiries and complaints. Manage these to ensure customer satisfaction is maintained.
Post weekly dog diaries online and review the photo tracker weekly with the Manager
Ensure bookings are made in accordance with capacity levels and stafftodog ratios with a specific focus on ad hoc bookings
Ensure high customer service and satisfaction standards are maintained
Photos upload photos to BDDC software, assist with tagging, and send notifications
Manage schedules and ensure daily doggy schedules are printed and ready inside field folders
Ensure reception is maintained in a clean, professional and exemplary manner including all stationary, dog boarding kit and food, spare keys and all other sundry items are stored neatly
Resolve daytoday logistics issues with bookings, vans, staff and operations that arise.
Answering emergency phone calls, including out of hours.
Conducting face to face, virtual and telephone customer meetings as well asd checking in with customers over their first 3 months
Customer events admin support
Allocating boarding requests to the team

Key Requirements:

Have an excellent telephone manner and customer facing experience
Strong IT skills
Enthusiastic and selfmotivated
Educated to A Level standard or equivalent
Able to work effectively at a busy pace
Must be organised
Dog knowledge and experience are a huge plus

What you get in return:

Lots of dogs to play with and cuddle
Competitive salary
Busy Bees Benefits including retail discounts, experience days and employee assistance programme
Pension contributions
Working in an idyllic, rural location
Ongoing professional development
If you have a dog, you have the opportunity to bring your dog to day care

Salary:
£21,000.00 per year

Benefits: