Sales and Customer Relationship Support Agent - Smethwick, United Kingdom - DPD Group UK
Description
Company Description-
Contract Type:Permanent / 37.5 hours per week
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Salary:Circa £24,200 per annum
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Location:Smethwick
- Roebuck Lane B66 1BY
Days of Work:Monday to Friday between the hours of 8:00am - 6:00pm
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Hybrid Working: 3 days office based, 2 at home
DPD is a member of Geopost one of Europe's leading parcel delivery networks, and aims to be the most sustainable delivery company in the UK, with a turnover of over £2 billion.
We also deliver the best service, use the best technology and recruit and retain the best people in the industry.
Job Description:
Our Sales and CRM Support Team Manager is currently recruiting for a Sales and Customer Relationship Support Agent to join their highly skilled and friendly team.
As a Sales and Customer Relationship Support Agent your key focus will be to provide exceptional support to our customers as well as our Sales, Customer Relationship Managers & Franchisee's ensuring all enquiries are dealt with professionally and in a time efficient manner.
- Issuing customer price requests and advising on relevant customs information
- Dealing with new customer account queries and entering new sales leads into Salesforce
- Actioning new account paperwork
- Processing quote amendments
- Actioning customer maintenance requests in in house computer systems such as notifications, delivery actions and exceptions
- Processing Salesforce request forms and ensuring all relevant departments are notified of the changes
- Creating and maintaining customer logins for MyDPD shipping platform
- Dealing with customer stationery requests, checking required volumes in Analytics
Qualifications:
About You
Due to the nature of our business the ability to thrive in a busy and fast paced environment would be preferred.
- Be computer literate with the ability to use Microsoft and G Suite packages, Salesforce is desirable
- You will have strong communication skills both verbally and written coupled alongside a confident telephone manner
- Experience of handling high volumes of customer interactions
- High attention to detail and ability to produce quality work and manage your time effectively
- Demonstrate the core values of DPD
- Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Remuneration
We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day.
It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability.
To name but a few- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100's of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses
As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
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