Bereavement Services Ceremony Support Officer - Sunderland, United Kingdom - LSS (Staff Recruitment and Training Agency)

LSS (Staff Recruitment and Training Agency)

Verified Company

Sunderland, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Purpose

To provide ceremony support to attending Funeral Directors and their families at Sunderland Crematorium to ensure the smooth running of all funeral services.

To review the legal paperwork for each service to ensure legal compliance. To maintain the appearance of public areas to provide a consistently high visual appearance for visitors at all times.

Roles and Responsibilities

To meet and greet attending Funeral Directors and funeral parties at Sunderland Crematorium, introducing yourself as the service representative and welcoming all and assisting the FD with the seating of the congregation in a timely and calm manner before each service.
Confirm the booking paperwork, coffin nameplate and booking forms ahead of each service, dealing with any discrepancies with discretion, professionalism, compassion and care for the awaiting family, and reporting any issues to the Bereavement Services Manager
Respond to enquiries from Funeral Directors, celebrants, stone masons and members of the public over the telephone and in person when attending the crematorium signposting them to relevant department where necessary or dealing with enquires directly where possible.
Ensure the appearance of the chapel and public areas are maintained throughout the day for each service
Coordinate with other personnel within the crematorium to ensure smooth running of all services
To provide First Aid when required to persons attending the Crematorium
Undertake administrative tasks as required by the Bereavement Services Officer and Bereavement Services Manager
Coordinate the musical tributes with the service provider where necessary
Provide technical support to Funeral Directors before, during and after each service where required.
Oversee the live web streaming of services to ensure appropriate start and finish times
Monitor CCTV throughout the building and provide support to anyone requiring assistance
Provide support where necessary to attendees of the Hall of Remembrance
Administer the daily paperwork for cremations and public notices in a timey manner
Assist cremator technician when required
To provide excellence in customer care and service to friends and families considering memorial options offering an understanding and supporting approach
To hold or obtain ICCM or FBCA Cremation qualification and provide staffing resilience in the crematorium during periods of service demand
Any other duties commensurate to the grading of the post
The postholder must act in compliance with data protection principles in respecting the privacy of personal information held by the Council
The postholder must comply with the principles of the Freedom of Information Act 2000 in relation to the management of Council records and information.
The postholder must comply with all internal policies and Codes of Practice

Mandatory Compliance Requirements

CV
Eligibility to work in the UK
The last 2 years years written references with all gaps verified
A team with over 20 years Administration Public Sector/Trades/Built Environment/Construction Recruitment experience
Access to a wide selection of vacancies across the UK
The choice of PAYE or Limited company schemes
Weekly payroll service
Excellent rates of pay

Salary:
£11.00-£11.18 per hour

Work Location:
In person

Reference ID: 2023 VAC 40