High Risk Anaesthetic Service Administrator - Harlow, United Kingdom - The Princess Alexandra Hospital NHS Trust

The Princess Alexandra Hospital NHS Trust

Verified Company

Harlow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking to appoint a competent and highly motivated individual to provide an excellent service, supporting the pre assessment of surgical patients at Princess Alexandra Hospital.

To be a key member of the Pre assessment team, providing administrative support for all, as and when required.
Taking messages and appropriate action.
To type and process clinical documentation and ensure prompt dispatch.
To support with patients pathways with distributions of devices in the post.
To ensure that confidentiality and data protection is adhered to at all times and ensure that patient data is recorded accurately

The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop's Stortford, and St Margaret's Hospital in Epping.

We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire.

This is an exciting time for PAHT. Over the next five years we are on a digital transformation journey, leading us to ourbrand new hospital.

You'll be being part of the team leading and supporting our organisation in a diverse and challenging role; a role which can make a significant difference to our patients and people.

Scope and range

To provide secretarial / admin and typing support for team members (including Anaesthetists, and nursing team
To process information appropriately resulting from outpatient and inpatient episodes within agreed time limits
To act as a central point of contact for patients/GP's/internal and external staff regarding confidential and sensitive patient informatio
Use of hospital systems
Cosmic/PATHWEB/Infoflex/RAD/Tracking (case note Management) EROS

Duties and responsibilities

Provide support to the preassessment unit manager and/or deputy to manage the preassessment service
Coordinate High risk anaesthetic clinic and outpatient Nurse clinic.
Be responsible for monitoring clinical appointments for this patient group, for both outpatient and inpatient appointments / referral.
Maintain and triage the telephone helpline, deal with queries as appropriate, escalating to team when required.
Be the main point of contact within the Pre assessment Department for patients, relatives and other healthcare professionals.
Manage stock ordering by placing orders via the procurement stock system: including but not limited to stationary, leaflets, sharp bins, Unpacking stock deliveries.
Supporting the Pre assessment nurse with patient monitoring packs.
Calling patients to support with quality of life questionnaires, patient information.
Supporting with patients forms, consent forms.
Completing a monthly return to the Finance Dept to support Surgery and critical care division.
Support with a patients pathway in clinic appointments with discussion.
To support with audits and training as and when required.
Typing of clinical documentation and reports, ensuring prompt dispatch within the Trust's agreed target.
Ensuring that the followthrough on all patients is complete e.g. further appointments and referrals, diagnostic reviews, ensuring that waiting list cards have been copied and distributed promptly and all patient enquiries have been followed.
Receiving patient queries by phone and resolving their concerns in a tactful and diplomatic manner, using own initiative and judgement to ensure that the patient is fully updated and allay their fears and anxieties as far as possible.
Request notes from medical records as and when required.