Administration Officer - Bristol, United Kingdom - Animal and Plant Health Agency

Animal and Plant Health Agency
Animal and Plant Health Agency
Verified Company
Bristol, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Details:


Reference number:


Salary:

- £23,811
  • A Civil Service Pension with an average employer contribution of 27%
    Job grade:
  • Administrative Officer
    Contract type:
  • Fixed term
  • Loan
  • Secondment
    Length of employment:
  • Fixed Term Appointment until 31/03/2025
    Type of role:
  • Administration / Corporate Support
  • Operational Delivery
    Working pattern:
  • Flexible working, Fulltime, Job share, Parttime
    Number of jobs available:
  • 43Contents
Location

About the job


Benefits:

Things you need to know

Location

  • Bristol, Cardiff, Carlisle, Exeter, Preston, Stafford, Worcester, YorkAbout the job

Job summary:

A role that offers both variety and flexibility?

If you possess excellent communication abilities and thrive in dynamic, fast-paced environments, relishing the challenge of working within tight deadlines, we invite you to reach out to us

Your unique skills and enthusiasm are exactly what we're looking for


Animal and Plant Health Agency (APHA) are committed to fostering a workplace culture where all individuals are valued, heard, and encouraged to be their authentic selves.


We recognise the importance of diversity, not only as a moral imperative but also as a driver of innovation and sound decision-making.


By embracing and celebrating differences, we create an environment where everyone can thrive, leading to greater creativity and effectiveness in our work.

We have a number of Administration Officer roles in our busy customer contact teams.

These are demanding roles requiring excellent customer service skills, confidence on the telephone and the ability to multi skill and change tasks throughout the day.

These roles will provide significant opportunities to develop your own skills and future career.


Exeter - 14 posts (Some roles may include arranging the removal of diseased animals to a slaughterhouse)


Carlisle/Preston -
8 posts


Bristol - 6 posts


Stafford - 1 post


Worcester - 1 post


Cardiff - 2 posts


(All locations) - 11 Central Services posts

(Applicants who select York as a location will be considered for a Central Services post)


Job description:

You will be working in a friendly and supportive team in a fast paced, reactive and varied role.

You will need to have good IT and organisation skills and the flexibility to turn your hand to different tasks as the situation demands.

The position is customer facing and will suit those who have an ability to communicate well to a diverse group of customers.

You will be engaging with a broad range of partners and forming relationships with colleagues across the wider Defra team.


Some of these roles are primarily telephony roles where you will be taking inbound calls from customers and assisting them with their many and varied queries.

You will use systems to process the calls, deal with the query and update customer information. In addition you will make outbound calls to customers in order to seek or clarify information. Your role is to resolve queries wherever possible with a "once and done" approach.


Job holders will be expected to provide support to our customers in a wide variety of ways as well as to support the management team.


As an Administration Officer, your main responsibilities will include;

Delivery
- working collaboratively with remote teams across Great Britain to support the delivery of the core function of the Business Unit in accordance with established time scales and performance targets
- ensuring accurate records are kept and updated accordingly
- data inputting using various IT systems in accordance with APHA Data
- identifying efficiencies that could be utilised within your own team or wider business unit
- understanding and identifying issues that may affect delivery that require escalation to your Line Manager
- being flexible to adapt to changing situations within the office and responds with energy and commitment to take on additional tasks that may be outside the normal day to day duties


Administration Procedures
- taking responsibility for a set of administrative procedures; ensuring actions are carried out in accordance with the procedures and within the necessary timescales
- providing various office administrative and business support duties to the immediate and when required wider team including meeting organisation, note taking, updating of distribution lists, training course organisation and mailbox monitoring
- answering telephone queries, following up enquiries which cannot be immediately resolved. There is some processing and procedural work associated with the calls generated, including accurately noting the details of the call on a customer's record, updating databases, producing paperwork, and following general administration processes and procedures
- providing support and guidance to others (internally and externally) on procedures
- continually reviewing procedures in your work area and i
More jobs from Animal and Plant Health Agency
See all jobs of Animal and Plant Health Agency