Business Innovation Manager Customer Service Fluent - Chertsey, United Kingdom - Nicholson Glover

Nicholson Glover

Verified Company

Chertsey, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you a business strategy / planning expert who has worked within a customer service / customer experience environment of a large corporation?

Are you excited be an innovator in the customer service space, if so this could be a great opportunity for you

The Company
Established for 50 years, they are one of the world's leading technology companies.

They innovate to transform consumer and health technology in a range of product markets including TVs, smartphones, wearable devices, tablets, and digital appliances.

The Role

It is an exciting time to join the company in this brand new role The Customer Service Planning and Governance team plays a major role in how they serve their customers and how they connect with them through their highly respected service and support teamsacross Europe.

Working in close collaboration with the Customer Experience team and Product Support team in 33 markets across Europe, this new role will help drive the future of support delivery for the next decade or more.

The team prides itself on innovativeways of driving change and transformation in a fast paced and often challenging environment.

This role will be essential in helping deliver world leading customer service system development and improving customer journeys across Europe.

Understand current and new business procedures
Analyse customer service data and finding what to improve
Translate the fields' requirements into feasible activities in to customer service operation
Research European market and observe the requirements for future customer service
Report and communicate with partners
Support the European customer service teams via analysis and planning

This is a hybrid working role with 2-3 days per week based in Surrey.