Senior Customer Service Receptionist - Bellshill, United Kingdom - Volvo Group

Volvo Group
Volvo Group
Verified Company
Bellshill, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
United Kingdom


Position Description

Senior Customer Service Receptionist (CSR)
Bellshill ML4 3LU
Full-Time - Permanent
Up to £32,000 (dependent on skills & experience) + overtime + benefits


Overview:


We are looking for a confident and customer service focused individual to join the Renault Trucks team at our Dealership in Bellshill.

As a senior Customer Service Receptionist, you will be supervising a team of 2, ensuring a premium level of customer service is being provided and recognising training and development areas.


Hours:

Our reception

is open , you will ensure that we have cover between these hours, so may work 7.00am to 4.00pm or 9.00 to 6.00pm with one hour's lunch break There's always the opportunity to work overtime in the week and at weekends.


Job Role:


  • Provide excellent service and ensure quality in response to customer requirements.
  • Supervise and motivate the front of house team and the administration process by setting and agreeing individual and team targets
  • Ensure training and development activity for the front of house team is undertaken on an ongoing basis.
  • Ensure all administration systems are being adhered to
  • Holiday allocation & record keeping, including the submission of wages
  • Ensure the banking completion is done in a timely and regular manner
  • Ensuring the team is following process with filing and post
  • Take control and manage the Work In Progress (WIP) reports
  • Liaise with the Workshop Controller to maximise the Workshop loading to ensure efficiency and profitability.
  • Contact customers to advise of any additional work required with costs to gain the necessary authority to complete the work.
  • Assist in the management and arrangement of vehicle workshop bookings for cosmetic inspections, servicing and repairs.
  • Promote Renault Trucks in terms of its products, services and value at all times

What can we offer you?

  • 30 days holiday (including Bank Holidays) rising to 33 days after 5 years
  • Full induction training and ongoing training and development
  • Free onsite parking
  • Contributory pension scheme (employer contribution up to 5%)
  • Life assurance
  • Excellent benefits package including an Employee Assistance Programme and a Cycle to Work scheme
  • Access to a wide range of employee discounts including half price cinema tickets, discounted gym membership and lots of shopping and social discounts.

Who are you?

  • Good communicator, both written and oral
  • Customer focussed and great at building strong working relationships
  • Excellent customer service skills
  • Computer literate, particularly with Excel & Word with the ability to quickly pick up new systems
  • Supervisory experience (advantageous)
  • Experience within a Vehicle Dealership and knowledge of vehicle booking systems and times (advantageous)

About us
At

Renault Trucks we care about people since 1894. We design simple & efficient transport solutions that help customers and drivers accomplish their mission, and societies shape the future.

  • You will be part of passionate teams with a global, open and collaborative mindset. You will experience a culture that empowers people.


Renault Trucks is part of the Volvo Group, one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under brands such as Volvo, Mack, Eicher, Rokbak, cellcentric, Prevost, Nova Bus and Volvo Penta.


Auto req ID
141608BR


Organization
Renault Trucks


State / Province
Scotland


City/Town
Bellshill


Employment/Assignment Type
Regular


Travel Required (maximum)
No Travel Required


Functional Area
Aftermarket

23-Jun-2023
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