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Medical Receptionist Apprenticeship - Stockton-on-Tees, United Kingdom - Riverside Medical Practice

Riverside Medical Practice

Verified Company

Stockton-on-Tees, United Kingdom

1 month ago

Posted by:

Tom O´Connor

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Description

Job Summary:

Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Responsibilities:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and followup appointments
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
Enter requests for home visits into the computer system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually
Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork
Advise patients of relevant charges for private (nonGeneral Medical Services) services, accept payment and issue receipts for same
Enter patient information on to the computer as required
Patient notes and correspondence: Retrieve and refile records as required, ensuring strict alphabetical order is adhered to
Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen
Ensure records are kept in good repair with all necessary information on the outside cover clearly visible
Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff
Open up premises at the start of the day when first to arrive, deactivate alarm and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated. Telephone systems are switched over
Ensure that all new patients are registered onto the computer system promptly and accurately
Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager

Training:

Level 3 Business Administrator Apprenticeship Standard which includes:
Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:
IT
Record and document production
Decision making
Interpersonal skills
Communication
Quality
Planning and organisation
Project management
Relevant regulation
Policies
External environment factors

The Apprenticeship Includes: 2 consecutive days off the job learning - delivered remotely via goole classroom.

What is the expected career progression after this apprenticeship?
Potential for a full time role following successful completion of the apprenticeship programme.

Desired skills and personal qualities