Mortgage Operations Specialist - London, United Kingdom - Metro Bank PLC

Metro Bank PLC

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Team Mortgages, Operations

Location Holborn Office

County Central London

Ref # 20263

Closing Date 19-Sep-2023

We have been awarded the "Most Loved Workplace" At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included.

We strongly believe in a diverse and inclusive workplace, and to find the very best person for the job we always look across a wide range of diverse communities.

***
What you will do:

Work with various stakeholders to make sure that excellent customer service is delivered at all times
Owning any queries relating to mortgage origination, whether they are from store colleagues, brokers or our colleagues in Mortgage Distribution team
Interpret mortgage offer conditions and liaising with solicitors in line with the UK finance handbook, to assess the risk to the bank in each property transaction, while taking appropriate decisions within your mandate
Make sure that the mortgage conduct of business (MCOB) compliance is observed at all times
Reviewing procedures and challenging processes in order to improve both our colleague and customer journey

And... we are a bank so risk is a part of everything we do.

We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

***
What you will need:

Experience working in a mortgage environment is essential
Knowledge of MCOB, TCF and MMR, and of on boarding mortgage customers (KYC)
An ability to make decisions, confidently referring to documentation to assist as needed
You will be a proactive team player who can make sense of complex information as well as being able to work independently to tight deadlines
Extensive experience talking to customers and providing amazing customer service
You may have a CeMAP qualification or similar, though this is not an essential requirement
To understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

Our promise to you

We will make sure that you are wellrewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts
We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions)
We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible this role works hybridly and you will be based from Holborn every Tuesday

**Important Footnote