Concierge Team Leader - London, United Kingdom - Mitie

Mitie

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Overview

Mitie has a great opportunity for a Team Leader to join an existing Mitie Technical Services contract, leading the Concierge team.

The role will be based with one of our prestigious customers. This is a permanent role reporting into the Soft Services Manager.

The Concierge represents a crucial interface with our customers and should demonstrate an understanding of the business and build relationships with all the key business personnel.

The core responsibility will be to ensure the Reception is managed to enable all the customers to perform their business activities in a safe and fully functioning environment.

Working with our customers, promoting and enhancing the workplace experience, delivering a safe and compliant working environment. To assist in the delivery of first class soft service experience through attentive, personalised service.

As Team Leader, this role will work extremely closely with the Soft Services Manager, and will be responsible for the day-to-day service implementation and adherence to expected service standards.

Main Duties

To Lead the Concierge Team, daytoday
To act as a first contact for all visitors, ensuring they are greeted and directed accordingly.
Ensuring the Reception environments are clean, tidy and present an "unused'' feel when entered by a visitor, so the visitor experience is the "First person to have been welcomed that day".
To act as a brand ambassador for the client
To support the security and FM teams with all planned and unplanned evacuations.
To ensure visitors to site receive the appropriate site induction regarding Health and Safety practices and fire exits.
To direct all first aid calls accordingly.
To ensure professional service is delivered to client.
To be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest standard.
To ensure exemplary standards in personal grooming, adhering to uniform standards at all times.
To develop excellent working relationships with on site customers.
To be visible and build relationships with all levels of user.
To be customer facing and customer service focused

What we are looking for

Previous management or supervisory experience of a small team
Experience of working in multi tasking environment
Able to communicate on all levels, excellent customer care skills
Previous experience of working in a similar service environment via a multiskilled workforce to blue chip organisations or within prestige environments with a strong focus on customer service.
Excellent customer service and communication skills.
To enjoy working as part of a team.
To present a smart and courteous manner at all times.
A proactive attitude with the ability to work on own initiative.
Flexibility that is focused on delivering exceptional customer service.
Have the ability to plan, organise and prioritise workload to meet customer demands.
Ability to keep a calm and professional manner when dealing with our clients.
Excellent organisation and communication skills
Ability to work within tight deadlines
A highly customer focused individual with a 'can do' attitude
The role holder will have a confident manner and be competent to support customers
The role holder will be smart, presentable and have impeccable personal hygiene
Ability to multi task, work with others and be a good listener
Ability to prioritise and excellent interpersonal skills
Show attention to detail
A hands on approach
Strong IT and administrative Skills are essential
Google Suite experience is desirable