Operations Scheduler - Royston, United Kingdom - Anglian Dental

Anglian Dental

Verified Company

Royston, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ANGLIAN DENTAL ENGINEERING

Position:

Scheduling Team Leader / Operations Scheduler

Salary:

£30000-£38000

Type of position:

Fulltime
Permanent

About Us

Anglian Dental has been keeping surgeries working for over 30 years and we have been able to do it through the quality of the products and services we provide To us it's all about understanding the clients needs and vision, so that we can design a practice that works for them.

We have industry-leading response times and we have already over 100 dental practices relying on us, and our numbers will increase significantly by 2024.

The key to our success are our people, and this is why at Anglian Dental we believe in investing in our workforce and creating an environment that works for them.

This is the most exciting time to join us, as you will be part of the team that will make our vision come true, Which is "to become a one-stop for surgery's creation and maintenance".

Our Values are our core:

Teamwork

Integrity

Hard Work

Attention to Detail

Problem Solving
Working at Anglian Dental also brings with it a whole host of rewards and benefits, including:

Team Bonus
Private Health and Dental insurance
Enhanced holiday entitlement 33 days in total, including bank holidays
Hybrid working option after completion of training
Free parking onsite
Training and development opportunities

If you feel you fit our values and would like to have the opportunity to join the Anglian team keep reading below:

About the role

We are seeking an experienced and detail-oriented Scheduling Team Leader to become an integral part of our dynamic Service Operations Department.

In this role, you will lead a team of skilled schedulers, while taking charge of optimizing the schedules for our field engineers and technicians.

As the
primary point of contact for both clients and engineers, you'll play a key role in resolving inquiries and identifying opportunities to streamline our scheduling processes.

If you have exceptional diary management skills, thrive in high-pressure environment, and can inspire a team to achieve success, we want to hear from you.

Key responsibilities

Oversee daytoday scheduling activities for your team
Optimize scheduling routes and calendars to maximize productivity and response times.
Manage all scheduling changes, cancellations, and conflicts.
Serve as main point of contact for all client and engineer questions and complaints.
Monitor schedules and workloads to identify issues proactively.
Develop and implement training programs to elevate scheduling team skills.
Collaborate with engineering team leads on new hire onboarding and training.
Attend weekly department meetings and report on metrics and KPIs.
Motivate team members to deliver excellent customer service.
Review timesheets, work orders, job assignments, and part orders.
Liaise with procurement team on equipment part purchases.
Communicate schedule changes and updates clearly to all stakeholders.

Key Qualifications and Skills: