Helpdesk Coordinator - Glasgow, United Kingdom - CBRE

CBRE

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Us
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team located in Glasgow.

The Role

As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.

Working Hours: 8.30-5pm - some flexibility to start at 8am is needed

Pay: up to £26,000

Office based Mon

Quality

Manage CAFM system as key user on site including PPM records, reactives and reporting.
Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.

Contract:

Alongside Contract Support assist with the monthly customer report.
Provide comprehensive reports relating to all jobs raised through the CAFM system.
Analysis and comprehension of reports relating to CAFM system.
Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.
Logging hazards & customer feedback on the QHSE Management Portal
Perform any other duties or responsibilities as requested by the CM or Management Team.

Finance:

Understand procedures and processes and operate them to the required standard.
Obtaining supplier quotes and uploading onto the internal system for client approval.
Arranging agency cover & submitting hours on portal.
Updating the CBRE Performance Portal as and when required.

Job Types:
Full-time, Permanent

Benefits: