Fm Central Administrator - Bristol, United Kingdom - North Bristol NHS Trust

North Bristol NHS Trust

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The main focus for the Helpdesk and Administration functions are: during the period on shift*the post holder is responsible for the day-to-day operation of the Helpdesk to North Bristol NHS Trust, and it's employees for all specialties within Facilities Management (Estate Management, Portering Services, Domestic Services, Catering, Laundry and Waste Management), ensuring a prompt and professional service at all times; log the faults/requests and close work orders once the work is completed; provide full administration support in all aspects of the administration and general running of the Facilities Department; process and monitor pay, annual leave and absence for circa 700 facilities staff.

FM Central Administrator-Band 3

The role is full time, 37.5 hours, Mon - Friday

North Bristol NHS Trust is an ambitious teaching and research organisation, and a specialist regional centre for Major Trauma, Neurosciences, Plastics and Burns, Orthopaedics and Renal services.

The Trust has a turnover of over £600m and over 8,000 staff which are predominately based in our state-of-the-art building on the Southmead Hospital site.

The Trust is proud that our clinical teams have built a strong reputation for exceptional healthcare, personally delivered.

To operate and maintain the CAFM fault and request reporting system (Planet Enterprise):
To manage telephone calls to and from the department in a professional and timely manner (in accordance to service levels agreements)
To respond to all queries in a pleasant, helpful and courteous manner as the post holder will often be the first point of contact for patients received into the service
Data inputting of information and hours relating to work orders
To support management regarding Health and safety matters and to work in accordance with statutory requirements and Trust policies and procedures
To be able to escalate calls to the Helpdesk Supervisor, Workflow Coordinator or appropriate Manager as necessary