Customer Support Specialist - London, United Kingdom - Toggli
Description
About Us:
Toggli is a technology services company dedicated to providing top-notch IT solutions to our clients. We are seeking a dedicated and empathetic Customer Support Specialist to join our team. If you excel in problem-solving and have a passion for helping customers, we want to hear from you.
Responsibilities:
- Diagnose and troubleshoot technical issues, providing clear and effective solutions.
- Document and track customer interactions and support requests using our CRM system.
- Collaborate with other team members to resolve complex issues and escalate when necessary.
- Assist in the creation and maintenance of support documentation and FAQs.
- Provide feedback to improve products, services, and customer experiences.
- Maintain a high level of customer satisfaction through excellent service.
Requirements:
- High school diploma or equivalent.
- 12 years of experience in a customer support or technical support role.
- Strong problemsolving skills and technical aptitude.
- Excellent communication and interpersonal skills.
- Proficiency with CRM software and support tools.
- Patience and a customercentric attitude.
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